Client Account Coordinator in Birmingham

Reynolds and Reynolds is seeking an organised and proactive Client Account Coordinator to support our Account Management team, while managing the administrative processes that underpin client operations. Acting as a point of contact for contract and administrative queries, this role plays a key part in ensuring a seamless experience for both clients and internal teams.

Key Responsibilities:

• Provide essential day-to-day support to the Account Management team in the ongoing management of client accounts.
• Assist Account Managers in cultivating and maintaining strong, long-term client relationships.
• Handle client queries and communications on behalf of Account Managers, escalating where necessary.
• Coordinate between clients and internal departments to resolve issues, ensuring timely and effective solutions.
• Help prepare client-facing materials, presentations, and correspondence as required.

Contract & Administration:

• Draft, prepare, and manage client contracts and agreements.
• Track contract renewals, amendments, and expiry dates.
• Maintain accurate and up-to-date records across internal systems and CRM platforms.
• Raise and process contracts and other administrative documentation.
• Ensure all contractual documentation is compliant with company policies.

Coordination & Reporting:

• Prepare reports and account summaries for management as required.
• Identify opportunities to improve administrative processes and workflows.

Skills & Key Attributes:

• Demonstrated professionalism and strong client focus, with previous experience in client services or administrative roles.
• Exceptional organisational skills and attention to detail, with proven ability to manage multiple accounts and priorities simultaneously.
• Excellent written and verbal communication abilities.
• Self-motivated, proactive, and a collaborative team player who thrives in a supportive environment.
• Composed and resourceful under pressure, with excellent problem-solving skills.
• Proficient in Microsoft Office Suite and CRM systems.
• Experience with contract administration is desirable.

We strive to provide our employees with an environment that includes the right balance between work and family. As part of our benefits package, our employees have access to a health assistance program, eye tests and help to buy glasses, life assurance, 4% employer pension contributions and paid annual leave, plus bank holidays. We promote employee camaraderie outside of work through company-sponsored charity events and a variety of activities and social outings.