At a Glance
- Tasks: Lead a dynamic telesales team and deliver top-notch customer service.
- Company: Join Braehead Foods, a trusted family-run business in the food service industry.
- Benefits: Enjoy competitive salary, additional leave, discounts, and health care benefits.
- Other info: Work in a fast-paced environment with opportunities for personal growth.
- Why this job: Make a real impact by coaching and supporting a high-performing team.
- Qualifications: Experience in customer service or team leadership with strong communication skills.
The predicted salary is between 33416 - 40842 £ per year.
Ready to step up, lead from the front, and help a busy telesales team deliver outstanding customer service?
Location
Kilmarnock, Scotland |
Salary
£29,000 |
Hours
40 hours per week, 5 days over 7 including weekends on a rota basis
Why join us?
- You’ll play a key role in supporting a high-performing telesales and customer service team.
- You’ll help coordinate workloads, rotas, incentives and day-to-day team activity.
- You’ll coach and support colleagues, helping new starters settle in and existing team members develop.
- You’ll be trusted to resolve customer queries, build strong relationships and keep service standards high.
- You’ll work in a busy, varied environment where no two days are the same.
- What We’re Looking For
- Previous experience in a supervisory, team leader or senior customer service role.
- Strong customer service experience, ideally within hospitality, foodservice or a busy telesales environment.
- Confident communication skills, both written and verbal.
- Good IT skills, including Microsoft Excel, Outlook and Word.
- A positive, patient and customer-first approach.
- The confidence to make decisions, solve problems and escalated when needed.
- A natural ability to motivate, coach and support others.
What’s in it for you?
- Additional leave.
- Retail Discount membership.
- Health Care Cash Plan membership.
- Group Personal Pension Plan.
- Discounted or free food.
- Employee discount.
- On-site parking.
Braehead Foods Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
#HP
At Reynolds Food Group, we’ve spent over 80 years sourcing and supplying the freshest ingredients to the UK’s food service industry.
From our roots as a family-run fruit and veg stall in Hackney, we’ve grown into the UK’s only national family-run greengrocer - trusted by chefs, restaurateurs, and caterers across the country.
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Telesales Team Lead Assistant in Kilmarnock employer: Reynolds Food Group
Reynolds Food Group is an excellent employer, offering a supportive and family-oriented work culture that values both experienced and newly qualified HGV Class 2 Drivers. With competitive salaries, annual pay reviews, and a range of employee benefits including healthcare and retail discounts, we prioritise the well-being and growth of our team members at our Yate Depot, making it a rewarding place to build your career in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Team Lead Assistant in Kilmarnock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Reynolds Food Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Reynolds Food Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telesales Team Lead Assistant in Kilmarnock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Reynolds Food Group:Your cover letter is your chance to shine! Tell us why you want to work at Reynolds Food Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Reynolds Food Group!
How to prepare for a job interview at Reynolds Food Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
