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- Tasks: Help customers with orders and provide top-notch support via email and phone.
- Company: Join a dynamic team at Reynolds, a leader in customer service.
- Benefits: Enjoy annual pay reviews, 28 days leave, and health care perks.
- Other info: Great opportunities for growth and tailored benefits as you progress.
- Why this job: Make a difference by assisting customers and enhancing their experience.
- Qualifications: Experience in customer service is a plus; strong communication skills are essential.
The predicted salary is between 23000 - 31000 £ per year.
Customer Service Advisor
Location: Waltham Cross, Herts
Salary: 27,725
Hours: TBC Days (37.5 hours per week – 09:30am-6:30pm). This role will require weekend work.
What will I be doing?
- Processing orders and managing order fulfilment processes through communication channels including Email and telephone.
- Assisting customers when placing orders and transactions.
- Ensuring that orders are completed accurately and efficiently.
- Provide support and comprehensive product knowledge and service information to customers, suppliers, and other departments within the business.
- Maintaining accurate customer records on databases including tracking preferences, order history and contact information.
- Maintain a thorough understanding of products offered by the company in order to provide accurate information when answering any questions or making.
- Actively promote upselling and cross selling to customers.
- Addressing customer complaints, troubleshooting and technical issues and resolving in a professional and efficient manner.
What do I need to be considered for this role?
- Experience of working in a FMCG customer service setting would be advantageous.
- Attention to detail and excellent organisational skills.
- Excellent listening, questioning and feedback skills.
- A professional manner, with good verbal and written communication skills.
- Ability to prioritise, multi-task and meet deadlines.
Benefits:
- Annual pay reviews.
- 28 days annual leave inclusive of Bank Holidays, increasing with service to 33 days.
- Retail Discount membership.
- Health Care Cash Plan membership.
- Group Personal Pension Plan.
- Further company tailored benefits achieved through service and commitment.
Reynolds is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief.
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Customer Service Advisor employer: Reynolds Food Group
Contact Detail:
Reynolds Food Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to help customers.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, try role-playing common customer scenarios with a friend. This will help you feel more prepared and less nervous.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to handle complaints professionally.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in FMCG customer service and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your verbal and written communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! Include examples in your application where you've successfully resolved customer complaints or technical issues. This will show us that you can handle the challenges of the role.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Reynolds Food Group
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products offered by the company. This will not only help you answer questions confidently but also show your enthusiasm for the role. Brush up on any recent updates or changes in their product line.
✨Practice Active Listening
During the interview, demonstrate your excellent listening skills by engaging with the interviewer. Make sure to listen carefully to their questions and respond thoughtfully. This will showcase your ability to understand customer needs, which is crucial for a Customer Service Advisor.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or upselling products. Prepare specific examples from your past experience that highlight your problem-solving skills and ability to remain professional under pressure.
✨Showcase Your Organisational Skills
Since attention to detail and organisation are key for this role, be ready to discuss how you manage your time and tasks. You could mention tools or methods you use to keep track of customer records and ensure efficient order fulfilment.