At a Glance
- Tasks: Welcome delegates and manage administrative tasks in a busy training centre.
- Company: Join a friendly, professional training organisation with a strong reputation.
- Benefits: Competitive salary, excellent benefits, and opportunities for career progression.
- Other info: Supportive environment with a focus on diversity and inclusion.
- Why this job: Be the first point of contact and make a real impact on delegates' training experience.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
A Client Services Assistant is required to support the smooth day-to-day running of a busy specialist training centre in South Gloucestershire. This role would suit someone with experience in customer service, reception, events coordination, training administration or front-of-house support. The successful candidate will be the first point of contact for delegates attending technical training courses. You will provide a warm, professional welcome, help delegates find the correct training areas and support them with any questions they may have throughout their time on site. Alongside delegate support, the role will involve a wide range of administration and coordination duties. This includes preparing course materials, supporting certification processes, liaising with clients, arranging lunches, managing stock levels and helping ensure the training centre operates efficiently each day. This is an excellent opportunity for someone who enjoys working with people, takes pride in providing a high level of service and is confident managing varied administrative tasks in a professional training environment.
Role Overview
- Welcome delegates, visitors and clients to the training centre in a professional and friendly manner.
- Direct delegates to the correct classrooms, training areas and facilities.
- Support the daily sign-in process and ensure delegate attendance records are accurate.
- Prepare, print, scan and photocopy course materials, documents and disclaimer letters.
- Carry out data entry across internal systems, spreadsheets and shared documents.
- Email reports, course information and relevant documentation to clients, delegates and authorised contacts.
- Register delegates for relevant qualifications, assessments and certification processes.
- Produce attendance certificates, achievement certificates and supporting course documentation.
- Help organise resit examinations and support delegates with related administration.
- Book hotels or accommodation where required for delegates, trainers or visitors.
- Order lunches on a weekly basis and coordinate refreshments for training courses.
- Monitor and order stationery, classroom supplies and general centre consumables.
- Replenish classrooms with tea, coffee, refreshments and other required items.
- Maintain accurate records and update delegate, client and course details when needed.
- Respond to general queries by phone, email and face to face.
- Report maintenance issues or site concerns to the relevant internal team.
- Support the wider team with ad hoc administration and operational duties as required.
Experience & Skills Required
- Previous experience in customer service, reception, training coordination, events support, administration or a similar client-facing role.
- Experience welcoming visitors, delegates, clients or suppliers in a professional setting.
- Strong administration skills with good attention to detail.
- Confident IT skills including data entry, email communication and working with spreadsheets.
- Good telephone manner and clear communication skills.
- Ability to manage multiple tasks while maintaining a calm and organised approach.
- Professional, approachable and helpful attitude.
- Strong team player with the ability to work independently when required.
- Comfortable working in a busy training centre, education, technical or professional services environment.
What's on Offer
This is a fantastic opportunity to join a friendly, professional and growing training organisation with a strong reputation in its specialist field. The role offers a competitive basic salary, excellent benefits, a supportive working environment and the chance to be part of a team that plays an important role in delivering high-quality technical training. Future progression opportunities may also be available for someone who wants to continue developing their career.
Salary: Good Base salary & Benefits.
Location: South Gloucestershire.
Company: With extensive industry experience, the organisation provides practical, expert-led courses across multiple technical areas from dedicated training facilities across the UK.
Diversity & Inclusion: ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.
Client Services Assistant: Front Desk & Training Admin employer: Reymas Group
Join a dynamic and supportive training organisation in South Gloucestershire, where you will play a vital role in delivering exceptional client service within a friendly team environment. With a strong focus on employee growth, this position offers competitive benefits and opportunities for career progression, making it an ideal place for those passionate about customer service and administration in a professional setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant: Front Desk & Training Admin
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your elevator pitch! You want to be able to introduce yourself confidently and highlight your relevant experience in customer service and administration. Keep it short and engaging to make a great first impression.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Client Services Assistant: Front Desk & Training Admin
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service or front-of-house roles. We love candidates who can provide a warm and professional welcome, so share examples of how you've done this in the past!
Be Detail-Oriented:Since the role involves a lot of administration and coordination, it's crucial to demonstrate your attention to detail. Mention any specific tasks where you’ve had to manage multiple details at once, like preparing course materials or maintaining accurate records.
Communicate Clearly:Good communication is key in this role! Whether it’s through email or face-to-face interactions, show us that you can convey information clearly and professionally. Share instances where your communication skills made a difference.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Reymas Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Services Assistant. Familiarise yourself with tasks like welcoming delegates, managing attendance records, and preparing course materials. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing a warm and professional welcome, be ready to share examples from your past experiences where you've excelled in customer service. Think of specific situations where you went above and beyond to assist clients or delegates, as this will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
The job involves juggling multiple tasks, so be prepared to discuss how you manage your time and stay organised. You could mention tools or methods you use to keep track of tasks, such as to-do lists or digital calendars, and provide examples of how you've successfully handled busy periods in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training centre's culture, the team you'll be working with, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
