Client Services Assistant

A Client Services Assistant is required to support the smooth day-to-day running of a busy specialist training centre in South Gloucestershire. This role would suit someone with experience in customer service, reception, events coordination, training administration or front-of-house support. The successful candidate will be the first point of contact for delegates attending technical training courses. You will provide a warm, professional welcome, help delegates find the correct training areas and support them with any questions they may have throughout their time on site. Alongside delegate support, the role will involve a wide range of administration and coordination duties. This includes preparing course materials, supporting certification processes, liaising with clients, arranging lunches, managing stock levels and helping ensure the training centre operates efficiently each day. This is an excellent opportunity for someone who enjoys working with people, takes pride in providing a high level of service and is confident managing varied administrative tasks in a professional training environment.

Role Overview

• Welcome delegates, visitors and clients to the training centre in a professional and friendly manner.
• Direct delegates to the correct classrooms, training areas and facilities.
• Support the daily sign-in process and ensure delegate attendance records are accurate.
• Prepare, print, scan and photocopy course materials, documents and disclaimer letters.
• Carry out data entry across internal systems, spreadsheets and shared documents.
• Email reports, course information and relevant documentation to clients, delegates and authorised contacts.
• Register delegates for relevant qualifications, assessments and certification processes.
• Produce attendance certificates, achievement certificates and supporting course documentation.
• Help organise resit examinations and support delegates with related administration.
• Book hotels or accommodation where required for delegates, trainers or visitors.
• Order lunches on a weekly basis and coordinate refreshments for training courses.
• Monitor and order stationery, classroom supplies and general centre consumables.
• Replenish classrooms with tea, coffee, refreshments and other required items.
• Maintain accurate records and update delegate, client and course details when needed.
• Respond to general queries by phone, email and face to face.
• Report maintenance issues or site concerns to the relevant internal team.
• Support the wider team with ad hoc administration and operational duties as required.

Experience & Skills Required

• Previous experience in customer service, reception, training coordination, events support, administration or a similar client-facing role.
• Experience welcoming visitors, delegates, clients or suppliers in a professional setting.
• Strong administration skills with good attention to detail.
• Confident IT skills including data entry, email communication and working with spreadsheets.
• Good telephone manner and clear communication skills.
• Ability to manage multiple tasks while maintaining a calm and organised approach.
• Professional, approachable and helpful attitude.
• Strong team player with the ability to work independently when required.
• Comfortable working in a busy training centre, education, technical or professional services environment.

What's on Offer

This is a fantastic opportunity to join a friendly, professional and growing training organisation with a strong reputation in its specialist field. The role offers a competitive basic salary, excellent benefits, a supportive working environment and the chance to be part of a team that plays an important role in delivering high-quality technical training. Future progression opportunities may also be available for someone who wants to continue developing their career.

Salary: Good Base salary & Benefits.

Location: South Gloucestershire.

Company: With extensive industry experience, the organisation provides practical, expert‑led courses across multiple technical areas from dedicated training facilities across the UK.

Diversity & Inclusion

ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.