ENMASE Group is seeking a Customer Service Manager to transform the customer service department from a traditional call-based model into a scalable, technology-driven one-stop shop. The role focuses on defining the future service model, introducing new systems and processes, and supporting growth across the UK and expansion into European markets.
You will build a connected customer journey with automation and AI tools, lead a proactive team, and set measurable performance indicators to improve
#J-18808-LjbffrCustomer Service Transformation Lead in Cheltenham employer: Reymas Group
As a leading provider of safe systems of work training, this organisation offers an exceptional work environment in Slough, where employees are empowered to drive procurement transformation across Europe. With a strong focus on employee growth, sustainability, and a collaborative culture, the European Lead Buyer will enjoy competitive benefits including a generous holiday allowance, private healthcare, and the opportunity to make a significant impact within a dynamic international team.
