SSM Technical Sales Support

Company Description

At Bosch Rexroth, our commercial team is the engine of our growth, connecting our innovative products to the customers who need them. We are a team of proactive problem-solvers and sales-focused experts dedicated to delivering a world-class service experience. We believe that exceptional customer engagement doesn't just solve problems—it builds lasting partnerships and drives revenue.

Job Description

Your Mission: What You'll Achieve

As our Technical Sales Support, your mission is to drive commercial success from the inside out. You will be the primary contact for customer inquiries, using your technical expertise to not only solve problems but to uncover and develop new sales opportunities. You will masterfully translate customer needs into effective solutions, transforming every interaction into a chance to grow the business. By preparing strategic quotations, proactively identifying up-sell and cross-sell possibilities, and fostering strong customer relationships, you will be a key player in achieving our sales targets and solidifying our market leadership.

In this role, you will:

• Become a Trusted Customer Partner: Act as the primary technical and commercial contact for customer inquiries, building a reputation for outstanding service and expert advice that fosters loyalty and repeat business.
• Drive the Sales & Quoting Engine: Take full ownership of the quotation process for your assigned product lines, from initial inquiry to final order. You will ensure all quotes are accurate, timely, and strategically priced to win business.
• Champion Product & Solution Expertise: Develop a deep technical knowledge of our product portfolio to confidently recommend solutions, overcome objections, and advise customers on the best options to meet their needs.
• Forge Strategic Internal Partnerships: Collaborate seamlessly with external sales, engineering, and logistics to ensure a unified customer strategy and a smooth flow of information, from opportunity identification to final delivery.
• Unlock and Maximize Revenue Opportunities: Proactively identify, pursue, and close "plus-the-sale" and cross-selling opportunities, adding value for the customer and maximizing the profitability of every transaction.
• Develop Towards an External Sales Role: This position is designed to be a development role. You will be actively mentored and coached to build the skills and experience necessary for a possible future in external sales.

Qualifications

Required Skills & Experience:

• Proven experience in an internal sales, technical support, or customer service role within an engineering, distribution, or manufacturing environment.
• A strong commercial drive and technical aptitude, with the ability to read technical drawings and understand product specifications. An HNC/HND in an engineering discipline is highly advantageous.
• Demonstrable experience in creating and following up on quotations with a clear understanding of the sales process.
• Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset and the ability to build strong professional relationships.
• Proficiency with an ERP system (e.g., SAP) and CRM software is essential for managing the sales pipeline.
• A proactive, organized, and results-oriented approach, with the ability to manage multiple commercial priorities effectively.

Core Responsibilities & Impact Areas:

1. Technical Sales & Commercial Growth: Respond to all customer technical and product inquiries with a focus on converting them into sales opportunities. Prepare and issue clear, accurate, and commercially compelling quotations to meet customer deadlines and win orders. Proactively follow up on all open quotations to convert them into sales, overcoming objections and negotiating where necessary to drive revenue. Process customer orders accurately, ensuring all requirements are correctly captured to ensure customer satisfaction.
2. Opportunity & Relationship Management: Actively seek out and document opportunities to offer additional products and services ("plus-the-sale") that benefit the customer and increase order value. Develop and maintain strong working relationships with key customer accounts, becoming their trusted internal advisor and partner. Provide critical support to our external sales team, acting as their key internal liaison to ensure a unified and effective sales approach.
3. Process & System Excellence: Effectively utilize our CRM and SAP systems to log inquiries, manage your sales pipeline, and process orders, ensuring data integrity and clear communication trails. Liaise with logistics, purchasing, and engineering departments to confirm product availability, lead times, and technical specifications to support the sales process. Maintain a clean and organised order book, proactively managing any changes or updates as required.

Additional Information

We are committed to creating a rewarding environment for our employees. Our competitive package includes:

• A highly competitive salary.
• Company Performance-Related Pay.
• Holiday Bonus Payment.
• Comprehensive benefits including a robust pension plan, 26 days of holiday (plus bank holidays) increasing to 30 with service, and exclusive staff discounts through Perkbox.
• Employee Assistance Programme and free on-site car parking.

Please apply with your CV and a covering letter explaining why you are the perfect fit for this role. We look forward to hearing from you.

To apply for this role, you must have the right to work in the UK.