At a Glance
- Tasks: Manage customer orders and ensure timely delivery of our innovative radial piston motors.
- Company: Join Bosch Rexroth, a leader in drive and control technologies with a global impact.
- Benefits: Enjoy employee discounts, health opportunities, and on-site parking.
- Other info: Dynamic work environment with opportunities for growth and improvement.
- Why this job: Be the voice for customers and make a real difference in their experience.
- Qualifications: Experience with ERP systems and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
At Bosch Rexroth, everything revolves around movement and the success of our customers. With our networked drive and control technologies as well as digital solutions, their machines and systems work efficiently, safely and powerfully. We offer components, system solutions and services for mobile and industrial applications as well as for factory automation. In all areas, we value the know-how and commitment of our employees and enable dynamic careers in an international environment. Around 33,800 people in over 80 countries - and one corporate purpose: "We move industries to make our planet a better place." Do you want to make a difference? Then we look forward to receiving your application to Bosch Rexroth AG.
At our plant in Glenrothes, Scotland we design, develop and produce radial piston motors working in partnership with world renowned international OEM’s in industries such as material handling, construction and forestry machinery.
Job Description
- Create and process both individual orders and complex scheduling agreements for our radial piston motors.
- Review customer orders, ensuring they align with agreed parameters.
- Confirm delivery dates and level demand across weeks, balancing internal and external capacity constraints to achieve efficiency.
- Be the proactive voice for our customers! Track open orders and backlog, proactively communicating any delays or problems, and finding creative solutions to not just meet, but exceed their expectations.
- Collaborate closely with our internal departments, ensuring orders are fulfilled on time and everyone knows the customer needs.
- Coordinate preponements and postponements in close collaboration with relevant departments.
- Liaise with our dispatch team to arrange special transports or even airfreight when time is of the essence.
- Maintain and develop regular customer communications, establishing yourself as their trusted first point of contact and even handling first-level customer escalations.
- Partner with customers to establish rolling forecasts and analyse order patterns, helping us verify forecast accuracy and anticipate future needs.
- Create reports and regularly track key performance indicators, providing valuable data to support continuous improvements.
- Actively support the continuous improvement of processes and procedures within the department, including identifying and implementing enhancements within SAP.
- Maintain meticulous order by ensuring easy and complete access to all relevant data through appropriate archiving of files.
Qualifications
- A strong understanding of order fulfilment processes and supply chain dynamics.
- Proven experience working with an ERP system (preferably SAP), particularly in order processing.
- Exceptional communication and interpersonal skills, with a natural ability to build rapport.
- A customer-centric approach, always putting the customer's needs first.
- A keen eye for detail and a commitment to accuracy.
- Proactive problem-solving skills and a solution-oriented mindset.
Additional Information
Why Bosch Rexroth? A range of benefits are available including employee discounts, various sports and health opportunities, on-site parking.
You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role. International applicants would not be provided with a Skilled Worker visa for this role and will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Customer Planner in Glenrothes employer: Rexroth
At Bosch Rexroth, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive in their careers. Located in Glenrothes, Scotland, our team enjoys a range of benefits including employee discounts, health opportunities, and on-site parking, all while contributing to innovative solutions that make a positive impact on industries worldwide. Join us to be part of a collaborative environment where your contributions are valued and growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Planner in Glenrothes
✨Tip Number 1
Get to know the company inside out! Research Bosch Rexroth's values, products, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to order fulfilment and customer service. Think about how your past experiences align with the role of Customer Planner and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Planner in Glenrothes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Planner role. Highlight your experience with order fulfilment processes and ERP systems like SAP, as these are key to what we’re looking for.
Show Off Your Communication Skills:Since this role is all about building relationships with customers, let your communication skills shine through in your application. Use clear, concise language and maybe even share a quick example of how you’ve successfully managed customer expectations in the past.
Be Proactive:We love a proactive approach! In your application, mention any instances where you’ve taken the initiative to solve problems or improve processes. This will show us that you have the solution-oriented mindset we value.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Rexroth
✨Know Your Stuff
Before the interview, make sure you understand the order fulfilment processes and supply chain dynamics. Brush up on your knowledge of ERP systems, especially SAP, as this will be crucial for the Customer Planner role.
✨Show Off Your Communication Skills
Since this role requires exceptional communication and interpersonal skills, prepare examples of how you've built rapport with customers in the past. Think about times when you proactively solved problems or exceeded customer expectations.
✨Be Proactive
Demonstrate your proactive problem-solving skills during the interview. Share specific instances where you identified issues before they became problems and how you implemented solutions. This will show that you have a solution-oriented mindset.
✨Highlight Your Attention to Detail
As a Customer Planner, accuracy is key. Be ready to discuss how you maintain meticulous order and ensure easy access to relevant data. Mention any tools or methods you use to keep track of details and improve processes.
