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- Tasks: Deliver top-notch customer service and manage stock at our vibrant Trade Counter.
- Company: Join Rexel UK, a diverse and inclusive workplace that values fresh ideas.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be the face of our branch and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a customer-first mindset are key.
- Other info: Embrace a dynamic culture where individuality and creativity thrive.
The predicted salary is between 24000 - 36000 £ per year.
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.
Your key responsibilities will include:
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives.
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments.
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions.
What we’re looking for:
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer-first mindset, understanding that the customer is the most important element of branch operations.
Additional Information
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we’re making sure everyone feels supported and confident to be their best.
Branch Assistant in Pontypridd employer: Rexel
Contact Detail:
Rexel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Pontypridd
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork skills! Collaboration is key at Rexel, so be prepared to discuss how you've worked with others to achieve goals. Think of specific instances where your contributions made a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Branch Assistant in Pontypridd
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: Since the role involves stock management and sales administration, it’s crucial to demonstrate your organisational skills. Mention any tools or methods you use to keep track of tasks and deadlines – we love a well-organised candidate!
Emphasise Teamwork and Collaboration: We value collaboration at StudySmarter, so don’t forget to mention your ability to work well with others. Share experiences where you’ve successfully partnered with colleagues to achieve a common goal.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rexel
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role and the business.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with the customer-first mindset they’re looking for.
✨Demonstrate Team Spirit
Since collaboration is key for this role, be ready to discuss how you've worked effectively in teams before. Share stories that highlight your ability to build partnerships and achieve shared objectives, which will resonate well with their values.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
