At a Glance
- Tasks: Lead customer lifecycle strategies to enhance engagement and drive growth.
- Company: Join Rexel, a forward-thinking company focused on customer insights.
- Benefits: Enjoy 33 days off, bonuses, health perks, and extensive learning opportunities.
- Other info: Diverse and inclusive culture that values creativity and individuality.
- Why this job: Shape the future of CRM and make a real impact in a dynamic team.
- Qualifications: Experience in B2B CRM, data-driven decision-making, and collaboration skills.
The predicted salary is between 50000 - 60000 € per year.
Looking to join a business where you can shape the future of customer engagement and make a real commercial impact? Want to help move CRM from campaign‑led marketing to an insight‑led function that drives growth, retention, and customer value? We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey in this brand new role joining our high performing Marketing team.
The CRM Manager will own and optimise the end‑to‑end customer lifecycle across our trade customer base, using data, insight, and automation to drive growth, retention, and share of wallet. This role is critical in shifting CRM from campaign‑led marketing to a commercially driven, insight‑led function that supports account development and customer experience at scale.
Benefits
- Bonuses: Gainshare bonus scheme – get rewarded for growth / Performance Related Bonus scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday each year
- Enhanced parental leave
- Support & Development: Extensive learning opportunities from day one, Contributory pension scheme and life assurance
- Health & Wellbeing: Private Medical Insurance / Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success as a CRM Manager (Customer Lifecycle and Insights) include:
- Collaboration – Building partnerships and working collaboratively with others to achieve shared objectives
- Accountability – Taking action, overcoming obstacles, and meeting commitments
- Customer Focus – Building strong customer relationships and delivering customer‑centric solutions
- Curious – Seeking new ways to grow and be challenged, using formal and informal learning channels
- Optimises Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
We’re looking for a commercially minded CRM expert with strong experience in B2B or trade environments. You’ll know how to use data and insight to drive growth, with experience across CRM and automation platforms, customer segmentation, and personalised lifecycle activity. You will be confident working with sales and technical teams, you’ll be able to turn customer insight into measurable commercial impact. We can’t wait to hear from you!
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high‑performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
Copy of Customer Lifecycle Lead in Luton employer: Rexel
At Rexel, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture, where fresh thinkers can thrive. With extensive learning opportunities, generous benefits including 33 days of annual leave, and a focus on employee well-being, we empower our team members to drive meaningful change in customer engagement. Join us in shaping the future of CRM while enjoying a supportive environment that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Copy of Customer Lifecycle Lead in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer engagement strategies and think about how your skills can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of CRM Manager. Highlight your data-driven approach and how you’ve used insights to drive growth in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Rexel.
We think you need these skills to ace Copy of Customer Lifecycle Lead in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of CRM Manager. Highlight your experience in B2B environments and how you've used data to drive growth. We want to see how you can make a commercial impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer engagement and how your skills align with our vision at StudySmarter. Let us know why you're the perfect fit for this role.
Showcase Your Collaborative Spirit:We love team players! In your application, mention specific examples of how you've built partnerships and worked collaboratively to achieve shared goals. This will show us that you embody the behaviours we value.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Rexel
✨Know Your Customer Lifecycle
Make sure you understand the end-to-end customer lifecycle and how it applies to the role. Brush up on key concepts like customer segmentation, retention strategies, and how data drives insights. This will show that you're not just familiar with the theory but can apply it practically.
✨Showcase Your Data Skills
Prepare to discuss your experience with CRM and automation platforms. Be ready to share specific examples of how you've used data to drive growth and improve customer engagement. Highlight any tools or software you’ve worked with that are relevant to the role.
✨Emphasise Collaboration
Since this role involves working closely with sales and technical teams, be prepared to talk about your collaborative experiences. Share stories that demonstrate your ability to build partnerships and achieve shared objectives, as this is crucial for success in the position.
✨Be Curious and Open to Learning
Rexel values curiosity and continuous improvement. During the interview, express your eagerness to learn and adapt. Discuss any recent trends in CRM or marketing that excite you and how you plan to stay ahead in the industry.
