At a Glance
- Tasks: Drive digital sales and build strong customer relationships with a focus on customer satisfaction.
- Company: Join Rexel, a global leader in electrical wholesale with a collaborative culture.
- Benefits: Enjoy 33 days annual leave, performance bonuses, and extensive learning opportunities.
- Other info: Diversity is celebrated here; bring your unique perspective to our high-performance culture.
- Why this job: Be part of a team that values fresh ideas and makes a real impact.
- Qualifications: Customer-focused mindset and experience in competitive roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for an opportunity where you can deliver customer excellence, evolve trusted customer partnerships and become a subject matter expert? If so, our Customer Success Advisor based at our Leeds Customer Contact Centre could be the perfect next step!
As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors. We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey.
The Benefits of a Career with Rexel:
- Contributory Pension Scheme
- Life Assurance
- Bonuses: Performance Related Bonus scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one.
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description:
As a Customer Success Advisor you will drive digital sales and build strong customer relationships by delivering customer-centric solutions. This role is essential in ensuring customer satisfaction and driving sales.
Key Accountabilities for a Customer Success Advisor with Rexel:
- Delivering customer-centric solutions to meet internal and external customer needs, ensuring high levels of customer satisfaction.
- Communicate via multiple channels; phone, email, Teams, external portals and web chat to ensure all issues are resolved.
- Building and maintaining strong customer relationships.
- Stay within agreed SLAs to ensure the best customer journey possible.
- Building partnerships and working collaboratively with others to meet shared objectives.
- Providing web access and management for internal and external customers.
- Manage and maintain social media interactions, working with our internal marketing team.
- Manage partnership agreements and competition winners.
- Meeting commitments and ensuring timely delivery of services.
- Coordinating with internal teams such as supply chain, people services and finance to ensure smooth operations.
Qualifications:
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success within this role include:
- COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives
- TAKES ACCOUNTABILITY: Takes action, addresses obstacles to get work done and meets commitments
- CUSTOMER FOCUS: Building strong customer relationships & delivers customer centric solutions
- ACTION ORIENTATED: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- CURIOUS: Seeks new ways to grow and be challenged, using formal and informal learning channels
What we’re looking for:
- Ideally you will have experience of working in a competitive customer focused role where you are comfortable working towards and exceeding sales targets
- Customer centric and a self-starter, you will enjoy developing the business through phone-based relationships, becoming the subject matter expert for your customers
- A flexible approach and an ability to work under pressure whilst identifying business opportunities
Additional Information:
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we’re making sure everyone feels supported and confident to be their best.
Customer Success Advisor in Leeds employer: Rexel
Rexel is an exceptional employer, offering a vibrant work culture at our Leeds Customer Contact Centre where collaboration and customer focus are at the heart of everything we do. With extensive learning opportunities, a generous benefits package including 33 days of annual leave, and a commitment to employee wellbeing, we empower our team members to thrive both personally and professionally. Join us to be part of a diverse team that values fresh ideas and fosters growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Advisor in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rexel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rexel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Advisor in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rexel:Your cover letter is your chance to shine! Tell us why you want to work at Rexel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rexel!
How to prepare for a job interview at Rexel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
