At a Glance
- Tasks: Support internal teams with essential tasks and ensure deadlines are met.
- Company: Join Rexel UK, a global leader in electrical wholesale.
- Benefits: Enjoy 33 days annual leave, private medical, and performance bonuses.
- Other info: Diverse and inclusive environment with excellent growth opportunities.
- Why this job: Make a real impact by collaborating on innovative projects and solutions.
- Qualifications: Strong customer service skills and ability to work collaboratively.
The predicted salary is between 27000 - 33000 £ per year.
We have an exciting new opportunity for a Services & Solutions Support Executive to join our Service Solutions Team at Rexel UK. As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.
The Benefits of a Career with Rexel:
- Contributory Pension Scheme
- Life Assurance
- Private Medical
- Bonuses: Performance Related Bonus Scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday each year
- Enhanced parental leave
- Support & Development: Extensive learning opportunities from day one.
- Health & Wellbeing: Private Medical Insurance/Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description:
The Services & Solutions Support team provide essential support to internal teams by assisting with day-to-day tasks and ensuring deadlines are consistently met. This role plays a key part in supporting internal teams, coordinating tasks, and ensuring these are completed on time and to a high standard.
Key Accountabilities for this opportunity with Rexel:
- Collaborating with internal teams to support Lighting Design, Fabrication, Smart Solutions and DataComms
- Detailed understanding of Schematic and wiring diagrams to help produce accurate BOMs
- Provide support to Smart Solutions by ensuring all customer projects are properly prepared and completed within agreed customer and Rexel timelines.
- Communicates clearly & precisely, clarifies when necessary and checks understanding is accurate.
- Support both the Fabrication & Datacomms teams with technical enquiries including the creation of technical documents and quotes on M3.
- Support the ongoing development of services and solutions used for both customers and branches.
Qualifications:
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success within this role include:
- COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives
- TAKES ACCOUNTABILITY: Takes action, addresses obstacles to get work done and meets commitments
- CUSTOMER FOCUS: Building strong customer relationships & delivers customer centric solutions
- BALANCES STAKEHOLDERS: Anticipating and balancing the need of multiple stakeholders.
- OPTIMISES WORK PROCESSES: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- BUILDS NETWORKS: Effectively building formal and informal relationship networks inside and outside the organization
What we’re looking for:
- Excellent Customer Service, with experience of dealing with customers through multiple channels
- Demonstrates strong numeracy and precision, combined with a comprehensive understanding of project workflows & process.
- Skilled at rapidly identifying and extracting essential information, then structuring and presenting it in a well-organised format to support customer proposals.
- Experienced in reviewing specification drawings and spotting design & technical errors.
- A deep knowledge of Excel to be able to produce clear reporting
- A strong knowledge of M3 and Rexel product ranges to deliver effective support to both internal teams and customers.
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we’re making sure everyone feels supported and confident to be their best.
Services & Solutions Support Executive in Bromsgrove employer: Rexel
Rexel is an excellent employer, offering a dynamic work environment at our Warrington Distribution Centre where you can thrive as a Class 1 Driver. With a strong focus on employee well-being, we provide a comprehensive benefits package that includes a bonus scheme, enhanced parental leave, and private medical insurance, all while fostering a culture of diversity and support that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Services & Solutions Support Executive in Bromsgrove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rexel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rexel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Services & Solutions Support Executive in Bromsgrove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rexel:Your cover letter is your chance to shine! Tell us why you want to work at Rexel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rexel!
How to prepare for a job interview at Rexel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
