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- Tasks: Deliver outstanding customer service and manage stock at our Barbican branch.
- Company: Join Rexel UK, a global leader in electrical wholesale.
- Benefits: Enjoy 33 days annual leave, bonuses, and extensive learning opportunities.
- Other info: Diverse and inclusive culture that celebrates individuality and creativity.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 22000 - 26000 £ per year.
Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale? Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Barbican branch, working Monday to Friday 8am to 5pm. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch.
Rexel is a worldwide expert in distributing electric and energy-efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.
The Benefits of a Career with Rexel:
- Bonuses: Bonus scheme – get rewarded for growth
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) Take your birthday off and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description:
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.
Your key responsibilities will include:
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications:
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
What we're looking for:
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer-first mindset, understanding that the customer is the most important element of branch operations.
At Rexel UK, we actively seek talent with diverse experiences, backgrounds and perspectives because we know that diversity drives fresh ideas and great results. Working together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
Branch Assistant employer: Rexel
Contact Detail:
Rexel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Rexel. Understand their products, values, and what makes them tick. This will not only impress your interviewers but also help you tailor your answers to show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and run through some common interview questions. Focus on how you can showcase your customer service skills and teamwork abilities, as these are key for the Branch Assistant role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional when you walk into that interview. It shows you’re serious about the role and respect the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the opportunity to work with us at Rexel and how you can contribute to our branch's success.
Tailor Your CV: Make sure to customise your CV to highlight relevant experiences that align with the Branch Assistant role. We love seeing how your skills in communication and organisation can benefit our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rexel
✨Know Your Customer Service Basics
Since the role is all about delivering outstanding customer service, brush up on key customer service principles. Think about how you can demonstrate a customer-first mindset during the interview. Prepare examples of how you've successfully handled customer interactions in the past.
✨Familiarise Yourself with Stock Management
Understanding stock management is crucial for this position. Do some research on basic stock handling processes and be ready to discuss how you would manage stock effectively. Mention any relevant experience you have with order processing or inventory control.
✨Show Off Your Communication Skills
Strong communication is key for a Branch Assistant. Practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where you successfully collaborated with others or resolved conflicts, as these will showcase your ability to work well with both customers and colleagues.
✨Demonstrate Your Willingness to Learn
Rexel values motivation and a desire to learn. Be prepared to discuss how you approach new challenges and what steps you take to enhance your product knowledge. Showing enthusiasm for continuous learning will resonate well with the interviewers.