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- Tasks: Be the face of our branch, providing top-notch customer service and supporting sales activities.
- Company: Join Rexel UK, a global leader in electrical product distribution with a focus on innovation.
- Benefits: Enjoy 25 days annual leave, a gainshare bonus, and exclusive staff discounts.
- Why this job: Experience a supportive culture with opportunities for professional growth and development.
- Qualifications: Customer service experience preferred; retail or wholesale background is a plus.
- Other info: Work Monday to Friday, with a chance to enjoy your birthday off!
The predicted salary is between 24000 - 36000 £ per year.
Rexel UK are looking for a Branch Assistant to join our Denmans Branch in Ipswich, working Monday to Friday, 07:30 – 17:00.
As a Branch Assistant you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public whilst taking ownership of displays to highlight promotions and store offers.
Your days will vary from selling products on the trade counter, supporting the internal sales team with sales activity – this could be calling customers to build rapport or dealing with product and order queries, in addition you will undertake warehouse duties such as picking and packing customer orders to ensure customer orders are completed on time and ensuring a great service is provided for every single customer.
The Benefits of a Career with Rexel:
- Gainshare bonus scheme, allowing you to be directly rewarded for growth
- 25 days annual leave plus bank holidays, and enjoy your birthday off too!
- Competitive enhanced family leave benefits
- Extensive Learning and Development opportunities from day one
- Opportunity to Buy and Sell annual leave
- Free virtual GP service, accessible 24/7
- Comprehensive health and wellbeing support programme
- Staff discount on our webshop!
- Exclusive holiday offers through our travel partner
- Free financial education and mortgage advice
What we are looking for you be a Branch Assistant:
- Previous experience: Experience within a wholesale, trade or retail environment is preferred but not essential
- Customer Service:Experience working in a customer facing role, building strong customer relationships and able to demonstrate great service provided for repeat business.
- Sales Support: Supporting the sales team by ensuring product availability and assisting with customer inquiries.
- Communication:The ability to ask questions and provide information effectively across different stakeholders e.g. Colleagues, customers & Suppliers.
- Stock Management:Experience from a Retail/ Trade or Wholesale stock environment, with proven ability to pick & pack orders or to book in and organise goods in to store/branch. Assisting in the management of branch stock, including daily profiling requests and monthly stock adjustments.
Why Join Rexel?
- Be part of a global leader in the distribution of electrical products and solutions.
- Enjoy a supportive and collaborative work environment.
- Access to professional development and career growth opportunities.
- Competitive salary and benefits package.
At Rexel, we welcome people from all backgrounds with diverse perspectives and experiences.
Our goal is to create a workplace where everyone feels respected and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
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Branch Assistant employer: Rexel
Contact Detail:
Rexel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered by Rexel UK. Understanding their range will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will prepare you to showcase your ability to build rapport and handle inquiries effectively during the interview.
✨Tip Number 3
Research common stock management practices in wholesale environments. Being able to discuss these concepts will show that you understand the operational side of the Branch Assistant role.
✨Tip Number 4
Network with current or former employees of Rexel UK on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support. Emphasise any previous roles in wholesale, trade, or retail environments, and showcase your ability to build strong customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Branch Assistant role at Rexel UK. Mention specific skills that align with the job description, such as stock management and communication abilities, and explain why you would be a great fit for their team.
Showcase Relevant Experience: In your application, provide examples of how you've successfully handled customer inquiries or supported sales teams in the past. Use metrics or specific outcomes to demonstrate your impact in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a customer-facing role like this one.
How to prepare for a job interview at Rexel
✨Showcase Your Customer Service Skills
As a Branch Assistant, you'll be the face of the branch. Be prepared to discuss your previous customer service experiences and how you've built strong relationships with customers. Use specific examples to demonstrate your ability to provide excellent service.
✨Familiarise Yourself with the Products
Understanding the products you’ll be selling is crucial. Take some time to research Rexel's offerings and be ready to discuss how you can assist customers with their product inquiries. This will show your enthusiasm and commitment to the role.
✨Demonstrate Team Support
The role involves supporting the internal sales team, so be ready to talk about how you've collaborated with colleagues in the past. Highlight any experiences where you’ve helped a team achieve its goals or improved processes.
✨Prepare for Stock Management Questions
Since stock management is part of the job, brush up on your knowledge of picking, packing, and managing inventory. Be prepared to discuss any relevant experience you have in this area, as it will show that you understand the operational side of the role.