At a Glance
- Tasks: Support the Business Manager in achieving sales and operational targets while delivering exceptional customer service.
- Company: Join Rexel Heathrow, a dynamic team focused on success and collaboration.
- Benefits: Enjoy 33 days annual leave, bonuses, private medical insurance, and extensive learning opportunities.
- Other info: Diversity is valued here; fresh ideas lead to great results.
- Why this job: Step up your career as an Assistant Manager and inspire a high-performing team.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 35000 - 40000 £ per year.
You will support the Business Manager to hit sales, service and operational targets while leading by example to deliver exceptional customer service and build lasting relationships. Overseeing daily branch operations, you'll ensure compliance with company policies and maintain the highest health and safety standards. You'll be a motivating coach and mentor, developing your team to reach their full potential, and act as the go-to escalation point for customer or operational issues, resolving them quickly and decisively. When the Business Manager is away, you'll confidently step in, making key decisions to keep the branch running smoothly.
Desired behaviours:
- Collaboration: Building partnerships and working collaboratively with others to achieve shared objectives.
- Accountability: Taking action, overcoming obstacles, and meeting commitments.
- Customer Focus: Building strong customer relationships and delivering customer‑centric solutions.
- Communication: Clearly conveys information and ideas to individuals or groups.
- Problem Solving: Identifies and resolves problems in a timely manner.
- Engagement: Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
Responsibilities:
- Drive to inspire a high‑performing team and keep the branch running at its best.
- Motivate, coach, develop and hold the team accountable.
- Excellent communication and interpersonal abilities to build rapport with customers and colleagues and handle escalations with calm confidence.
- Solid grasp of branch operations and sales processes, comfortable working across day‑to‑day activities.
- Use performance data to spot trends, prioritise actions and make commercial decisions.
- Practical IT skills to manage stock, sales and workflows using our systems daily.
- Proactive, organised and results‑driven mindset.
Benefits of a Career with Rexel:
- Contributory pension scheme and life assurance.
- Bonuses – Gainshare bonus scheme and performance‑related bonus scheme.
- Time off – 33 days annual leave (including bank holidays), increasing throughout the years.
- Flexible holiday – Ability to buy and sell holiday each year.
- Enhanced parental leave.
- Support and development – Extensive learning opportunities from day one.
- Health and wellbeing – Private medical insurance, free virtual GP service, healthy‑mind champions and more.
- Perks – Staff discounts, exclusive holiday offers and free financial support and education.
Equal Opportunity Employer: At Rexel UK, we actively seek talent with different experiences, backgrounds and perspectives because we know that diversity drives fresh ideas and great results.
Assistant Manager employer: Rexel View All Jobs
Rexel Heathrow is an exceptional employer that prioritises employee growth and development, offering extensive learning opportunities from day one. With a strong focus on collaboration and customer service, our dynamic work culture fosters motivation and accountability, ensuring that every team member can thrive. Enjoy a comprehensive benefits package, including a contributory pension scheme, generous annual leave, and health and wellbeing support, all while being part of a diverse team that values fresh ideas and perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rexel View All Jobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rexel View All Jobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rexel View All Jobs:Your cover letter is your chance to shine! Tell us why you want to work at Rexel View All Jobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rexel View All Jobs!
How to prepare for a job interview at Rexel View All Jobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
