Branch Assistant

Branch Assistant

Ilford Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support the team with warehouse and customer duties, from order picking to processing.
  • Company: Join Rexel, a company committed to diversity and innovation in the workplace.
  • Benefits: Enjoy 33 days annual leave, birthday day off, and extensive learning opportunities.
  • Why this job: Gain foundational skills while working in a collaborative and customer-focused environment.
  • Qualifications: Experience in customer service and stock management is preferred.
  • Other info: We value diverse perspectives and aim to empower every employee.

The predicted salary is between 24000 - 36000 £ per year.

We are looking for a Branch Assistant to join our Ilford Branch, surrounded by great transport links. As a Branch Assistant, you will be supporting across the team with carrying out Warehouse & Customer support duties, from picking orders ready for collection, to taking phone calls about stock availability, to finalising and processing orders. This role will provide you the chance to learn great foundation skills to progress throughout our business and into areas of passion for you.

The Benefits of a Career with Rexel:

  • 33 days annual leave (including bank holidays) + Birthday Day off after 1 year of service
  • Extensive Learning and Development opportunities from day one
  • Your Wellbeing: Enhanced family leave benefits, Buy and Sell annual leave, 24/7 Free virtual GP service and Mental Health First Aiders available to support you
  • Staff discount on our webshop

Behaviours Set for Success:

  • COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
  • TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
  • CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions

Customer Service: Experience working in a customer-facing role, and able to demonstrate great service provided for repeat business.

Communication: The ability to ask questions and provide information effectively across different stakeholders e.g. Colleagues, customers & Suppliers.

Stock Management: Experience from a Retail or wholesale stock environment, with proven ability to pick & pack orders or to book in and organise goods in to store/branch.

At Rexel, we welcome people from all backgrounds with diverse perspectives and experiences. Our goal is to create a workplace where everyone feels respected and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.

Branch Assistant employer: Rexel USA Incorporated

Rexel is an exceptional employer that prioritises employee wellbeing and growth, offering 33 days of annual leave, extensive learning opportunities, and a supportive work culture in our Ilford Branch. With a focus on collaboration and customer service, we empower our team members to develop their skills and pursue their passions, all while enjoying benefits like enhanced family leave and a virtual GP service.
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Contact Detail:

Rexel USA Incorporated Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Branch Assistant

✨Tip Number 1

Familiarise yourself with the specific duties of a Branch Assistant. Understanding tasks like order picking, customer support, and stock management will help you speak confidently about your relevant experience during any interviews.

✨Tip Number 2

Highlight your customer service skills. Since this role involves building strong relationships with customers, think of examples from your past experiences where you provided excellent service or resolved issues effectively.

✨Tip Number 3

Showcase your teamwork abilities. The job requires collaboration with colleagues, so be prepared to discuss how you've successfully worked in teams before and contributed to shared goals.

✨Tip Number 4

Research Rexel's values and culture. Understanding their commitment to diversity and inclusion can help you align your responses during interviews, demonstrating that you share their vision for a collaborative workplace.

We think you need these skills to ace Branch Assistant

Customer Service Skills
Communication Skills
Collaboration
Accountability
Stock Management
Order Picking and Packing
Problem-Solving Skills
Attention to Detail
Time Management
Adaptability
Basic IT Skills
Ability to Work Under Pressure
Organisational Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Branch Assistant position. Tailor your application to highlight how your experience aligns with these requirements.

Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service or stock management experience. Provide specific examples of how you've successfully handled similar tasks in past roles.

Showcase Your Skills: Demonstrate your communication and collaboration skills in your application. Mention instances where you worked effectively in a team or provided excellent customer service, as these are crucial for the role.

Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at Rexel and how you can contribute to their success.

How to prepare for a job interview at Rexel USA Incorporated

✨Show Your Customer Service Skills

Since the role involves customer support, be ready to share examples of how you've provided excellent service in previous roles. Highlight any experiences where you built strong relationships with customers or resolved issues effectively.

✨Demonstrate Team Collaboration

Rexel values collaboration, so prepare to discuss how you've worked successfully in a team environment. Think of specific instances where you contributed to shared objectives and how you supported your colleagues.

✨Be Prepared for Stock Management Questions

Given the stock management aspect of the role, brush up on your knowledge of picking and packing orders. Be ready to explain any relevant experience you have in retail or wholesale environments, focusing on your organisational skills.

✨Ask Insightful Questions

Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if Rexel is the right fit for you.

Branch Assistant
Rexel USA Incorporated
R
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