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- Tasks: Deliver outstanding customer service and manage stock at our vibrant branch.
- Company: Join Rexel UK, a leader in smart electrical solutions.
- Benefits: Enjoy 33 days off, bonuses, staff discounts, and extensive learning opportunities.
- Why this job: Be the face of our branch and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a customer-first mindset are key.
- Other info: Diverse and inclusive environment that celebrates individuality and creativity.
The predicted salary is between 24000 - 36000 £ per year.
Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Watford branch, working Monday to Friday. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch. Rexel is a worldwide expert in distributing electric and energy-efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.
Benefits
- Bonuses: Gainshare bonus scheme – get rewarded for growth
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) Take your birthday off and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.
Your Key Responsibilities Will Include
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
What We’re Looking For
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer-first mindset, understanding that the customer is the most important element of branch operations.
Additional Information
At Rexel UK, we actively seek talent with different experiences, backgrounds and perspectives because we know that diversity drives fresh ideas and great results. Working together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we’re making sure everyone feels supported and confident to be their best.
Branch Assistant in Watford employer: Rexel UK Ltd
Contact Detail:
Rexel UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Watford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel UK. Understand their products and services, and think about how you can contribute to their mission of providing smart electrical solutions.
✨Tip Number 2
Practice your customer service skills! Since the Branch Assistant role is all about delivering excellent service, consider role-playing common customer scenarios with a friend. This will help you feel more confident when interacting with customers.
✨Tip Number 3
Show off your teamwork skills! During your interview, share examples of how you've collaborated with others in the past. Rexel values collaboration, so highlighting your ability to work well with a team will definitely impress them.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Rexel UK careers page. It’s the best way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Branch Assistant in Watford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Rexel UK Ltd
✨Know Your Customer Service Basics
Since the role is all about delivering outstanding customer service, brush up on key customer service principles. Think about how you would handle different customer scenarios and be ready to share examples of how you've provided excellent service in the past.
✨Familiarise Yourself with Rexel's Products
Take some time to research Rexel's range of electric and energy-efficient products. Understanding their offerings will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Demonstrate Your Team Spirit
Collaboration is key at Rexel. Be prepared to discuss times when you've worked effectively in a team. Highlight your ability to build partnerships and how you contribute to achieving shared objectives.
✨Show Your Organisational Skills
The job requires good organisational skills, so think of examples where you've successfully managed your workload or met deadlines. This will demonstrate your ability to take accountability and manage tasks efficiently.
