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- Tasks: Deliver outstanding customer service and manage stock at our Swansea branch.
- Company: Join Rexel UK, a global leader in electrical wholesale.
- Benefits: 33 days annual leave, bonus scheme, and extensive learning opportunities.
- Other info: Diverse team culture that celebrates individuality and creativity.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a customer-first mindset are key.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale? Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Swansea branch, working Monday to Friday, 08:00 - 17:00. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch.
Rexel is a worldwide expert in distributing electric and energy‑efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.
The Benefits Of a Career With Rexel
- Bonus Scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) Take your birthday off and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.
Your Key Responsibilities Will Include
- Customer Service: Provide excellent service to customers over the phone and face‑to‑face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer‑centric solutions
What We’re Looking For
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer‑first mindset, understanding that the customer is the most important element of branch operations.
Additional Information
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we’re making sure everyone feels supported and confident to be their best.
Branch Assistant in Swansea employer: Rexel UK Ltd
Contact Detail:
Rexel UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel. Understand their products and services, and think about how you can contribute to their mission. This will show your enthusiasm and help you stand out.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills in these areas. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the Branch Assistant role!
We think you need these skills to ace Branch Assistant in Swansea
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the opportunity to work with us at Rexel and how you can contribute to our branch's success.
Tailor Your CV: Make sure your CV is tailored to the Branch Assistant role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your organisational skills. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Rexel!
How to prepare for a job interview at Rexel UK Ltd
✨Know Your Customer Service Basics
As a Branch Assistant, you'll be the face of the branch, so brush up on your customer service skills. Think about examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to show how you embody a customer-first mindset.
✨Familiarise Yourself with Rexel's Products
Rexel is all about smart electrical solutions, so take some time to research their products and services. Understanding what they offer will not only impress your interviewers but also help you answer questions more confidently. Show that you're eager to learn and grow in this area!
✨Demonstrate Your Team Spirit
Collaboration is key at Rexel, so think of times when you've worked well in a team. Prepare to discuss how you’ve built partnerships and contributed to shared goals. This will highlight your ability to work collaboratively, which is essential for success in the role.
✨Show Your Organisational Skills
As a Branch Assistant, you'll need to juggle various tasks, from stock management to sales administration. Be prepared to talk about how you manage your workload and meet deadlines. Sharing specific strategies or tools you use to stay organised will demonstrate your capability to handle the responsibilities of the role.