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- Tasks: Provide top-notch customer service and manage stock at our Edinburgh branch.
- Company: Join Rexel UK, a leader in the electrical wholesale industry.
- Benefits: Enjoy 33 days off, performance bonuses, and extensive learning opportunities.
- Other info: Great perks like staff discounts and a free virtual GP service.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 24000 - 28000 £ per year.
Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Edinburgh Bankhead Branch, working Monday to Friday, 7am to 4pm or 8am to 5pm. The role involves providing excellent customer service at the trade counter, managing stock, and supporting the sales team.
Key Responsibilities
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives.
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments.
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions.
What We’re Looking For
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer-first mindset, understanding that the customer is the most important element of branch operations.
Benefits
- Bonuses: Performance related bonus scheme - get rewarded for growth.
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years). Take your birthday off and enjoy enhanced parental leave.
- Support & Development: Extensive learning opportunities from day one.
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more.
- Perks: Staff discounts, exclusive holiday offers and free financial support and education.
Branch Assistant in Edinburgh employer: Rexel UK Ltd
Contact Detail:
Rexel UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel UK. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine at the actual interview.
✨Tip Number 3
Show off your customer service skills! Since the role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Branch Assistant in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing excellent customer service. We want to see how you've interacted with customers, both face-to-face and over the phone, so share specific examples that showcase your skills.
Be Organised and Detail-Oriented: Since the role involves stock management and sales administration, it's crucial to demonstrate your organisational skills. Tell us about times when you successfully managed multiple tasks or met tight deadlines, as this will show us you're up for the challenge.
Express Your Motivation to Learn: We love candidates who are eager to learn and grow! In your application, mention any relevant training or experiences that reflect your motivation to take on new challenges and enhance your product knowledge.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all your details correctly and gives you a chance to showcase your enthusiasm for joining our team at Rexel UK.
How to prepare for a job interview at Rexel UK Ltd
✨Know Your Customer Service Skills
Make sure you can talk about your customer service experience confidently. Think of specific examples where you've gone above and beyond for a customer, as this role is all about providing excellent service at the trade counter.
✨Brush Up on Stock Management
Familiarise yourself with stock management processes. Be ready to discuss how you've handled stock in previous roles, including order processing and inventory control. Showing that you understand these tasks will impress the interviewers.
✨Demonstrate Team Spirit
This job requires collaboration with both the sales team and customers. Prepare to share examples of how you've worked well in a team setting and how you’ve contributed to achieving shared goals. It’s all about showing you can be a team player!
✨Show Your Willingness to Learn
Rexel UK values motivation and a desire to learn. Be prepared to discuss how you keep up with new products and industry trends. This shows that you're proactive and ready to enhance your product knowledge, which is crucial for the role.