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- Tasks: Lead the development of customer propositions and collaborate across teams to enhance business strategies.
- Company: Rexel UK Ltd is a dynamic company focused on innovative solutions in the marketing sector.
- Benefits: Enjoy 33 days off, private medical insurance, and extensive learning opportunities from day one.
- Why this job: Make a real impact while working in a supportive, inclusive environment that values diverse perspectives.
- Qualifications: Strategic thinkers with experience in customer-centric proposition development are encouraged to apply.
- Other info: Hybrid working model with a vibrant office just 10 minutes from Birmingham Airport.
The predicted salary is between 42000 - 84000 £ per year.
Overview
1 week ago Be among the first 25 applicants
Company Description
Are you passionate about customers and how we make it easy for them to interact with us? At Rexel, we are committed to putting our customers at the heart of everything we do. As a global leader in the distribution of electrical and energy-efficient products and services, we strive to deliver smart solutions that enhance the success of our customers’ businesses.
This is a brand-new, permanent opportunity within our high-performing Marketing team. Working in a hybrid model, you’ll spend time collaborating in our offices just 10 minutes from Birmingham Airport, within our branch network, and remotely.
We are looking for a Customer Proposition Lead who is ready to make a real impact by understanding customer needs, developing customer-centric solutions, and ensuring these strategies are effectively communicated and implemented to drive business outcomes.
The Benefits Of a Career With Rexel
- Contributory Pension Scheme and Life Assurance
- Bonuses: Performance Related Bonus scheme
- Time Off: 33 days annual leave (including bank holidays, with opportunities to increase over time!)
- Option to buy and sell holiday each year
- Enhanced parental leave
- Support & Development: Extensive learning opportunities from day one
- Health & Wellbeing: Private Medical Insurance, Free Virtual GP Service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers, and free financial support and education
Job Description
As Customer Proposition Lead, you will play a pivotal role in shaping how we engage with our customers throughout their lifecycle. This role involves understanding customer needs, developing and delivering customer-centric solutions and strategies, and ensuring they are effectively communicated and implemented to drive business outcomes.
Core Purpose And Impact Of The Role
Strategic Vision: Developing and executing a customer proposition strategy that aligns with the overall business objectives to structure marketing and customer experience efforts, improving the journey and increasing loyalty and revenue.
Customer Lifecycle Management: Managing customers throughout their entire journey with the brand, from initial awareness to long-term loyalty and advocacy. Tracking and analysing interactions at each stage to build loyalty, drive repeat purchases, and increase customer satisfaction by providing personalised and effective engagement.
Customer Understanding: Conducting customer research, analysing data, and using insights to identify unmet needs and opportunities for improvement.
Proposition Design: Creating and designing compelling customer propositions that deliver value and differentiate the business from competitors.
Cross-Functional Collaboration: Working closely with marketing, digital, sales, and other teams to ensure seamless integration of customer propositions across all channels.
Performance Management: Monitoring and analysing the performance of customer propositions, identifying areas for optimisation, and making data-driven decisions.
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success as a Customer Proposition Lead include:
- Strategic Thinking: Ability to develop and implement long-term strategies that align with business goals.
- Customer Focus: Deep understanding of customer needs, behaviours, and motivations.
- Commercial Acumen: Ability to translate customer insights into profitable business opportunities.
- Communication and Influence: Strong communication skills to effectively articulate the customer proposition vision and influence stakeholders at all levels.
- Leadership and Team Management: Proven ability to lead, motivate, and develop high-performing teams.
- Experience in Customer Lifecycle Management: Significant experience in developing and implementing customer-centric propositions, ideally within a specific industry.
Additional Information
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we\\\’re making sure everyone feels supported and confident to be their best.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Marketing
- Wholesale
Referrals increase your chances of interviewing at Rexel UK Ltd by 2x
Job location and postings
This section lists various locations and roles such as Birmingham, Swindon, Bilston, Royal Sutton Coldfield, Studley, Hagley, Tamworth, and others with recent posting dates, reflecting active recruitment activity.
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Customer Proposition Lead employer: Rexel UK Ltd
Contact Detail:
Rexel UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Proposition Lead
✨Tip Number 1
Familiarise yourself with Rexel's current customer propositions and their market positioning. Understanding their existing strategies will help you articulate how your vision can enhance their offerings.
✨Tip Number 2
Network with professionals in the marketing and customer proposition space, especially those who have experience in the electrical distribution industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully developed customer-centric propositions in the past. Highlighting measurable outcomes will demonstrate your ability to drive results.
✨Tip Number 4
Showcase your strategic thinking skills by being ready to discuss how you would approach developing a new customer proposition for Rexel. This could set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Customer Proposition Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in strategic thinking, customer focus, and proposition development. Use specific examples that demonstrate your ability to lead teams and influence stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with Rexel's objectives. Mention your experience in developing customer propositions and how you can contribute to their marketing team.
Showcase Your Analytical Skills: Since the role involves analysing customer data and performance management, include examples of how you've used data to drive decisions in previous roles. This will demonstrate your commercial acumen and strategic vision.
Highlight Cross-Functional Collaboration: Emphasise any experience you have working with different teams, such as marketing, sales, or digital. Show how your collaborative approach has led to successful outcomes in past projects.
How to prepare for a job interview at Rexel UK Ltd
✨Showcase Your Strategic Thinking
Prepare to discuss your experience in developing long-term strategies. Be ready to provide examples of how you've aligned customer propositions with business goals in previous roles.
✨Demonstrate Customer Understanding
Highlight your ability to conduct customer research and analyse data. Share specific instances where you've identified unmet needs and how that led to successful proposition development.
✨Communicate Effectively
Practice articulating your vision for customer propositions clearly and confidently. Think about how you can influence stakeholders and ensure your communication style resonates with the interviewers.
✨Emphasise Cross-Functional Collaboration
Be prepared to discuss your experience working with various teams, such as marketing and sales. Provide examples of how you've successfully integrated customer propositions across different channels.
