At a Glance
- Tasks: Lead customer engagement strategies and optimise the customer lifecycle using data and insights.
- Company: Join a forward-thinking company focused on innovative customer relationship management.
- Benefits: Enjoy 33 days of annual leave, performance bonuses, and enhanced parental leave.
- Other info: Be part of a high-performing team with opportunities for growth.
- Why this job: Shape the future of CRM and make a real impact on customer experience.
- Qualifications: Experience in CRM and a passion for data-driven marketing.
The predicted salary is between 50000 - 65000 € per year.
Looking to join a business where you can shape the future of customer engagement and make a real commercial impact? Want to help move CRM from campaign-led marketing to an insight-led function that drives growth, retention, and customer value? We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey in this brand new role joining our high performing Marketing team.
The CRM Manager will own and optimise the end‑to‑end customer lifecycle across our trade customer base, using data, insight, and automation to drive growth, retention, and share of wallet. This role is critical in shifting CRM from campaign‑led marketing to a commercially driven, insight‑led function that supports account development and customer experience at scale.
The Benefits Of a Career With Rexel
- Gainshare bonus scheme – get rewarded for growth
- Performance Related Bonus scheme
- 33 days annual leave (including bank holidays, increasing throughout the years too!)
- You can also buy and sell holiday each year
- Enhanced parental leave
Customer Lifecycle Lead employer: Rexel UK Ltd
At Rexel, we pride ourselves on being an excellent employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through our comprehensive benefits package, including a generous annual leave policy and performance-related bonuses, all designed to reward your contributions. Join us in our vibrant location where you can make a meaningful impact on customer engagement while enjoying a supportive work environment that values fresh ideas and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Lifecycle Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections are when it comes to landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We should know what makes them tick and how we can contribute to their goals. Tailor your answers to show how you can drive growth and enhance customer engagement.
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, focus on specific achievements that demonstrate your ability to optimise customer lifecycles and drive retention. We want to see how you’ve made an impact before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Lifecycle Lead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer engagement shine through. We want to see how you can shape the future of CRM and make a real impact, so don’t hold back on sharing your ideas!
Be Data-Driven:Since this role is all about using data and insights, make sure to highlight any relevant experience you have with analytics or automation. We love seeing how you’ve used data to drive growth and retention in past roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Customer Lifecycle Lead role. We appreciate when candidates take this extra step.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Rexel UK Ltd
✨Know Your Customer Lifecycle
Make sure you understand the customer lifecycle inside out. Familiarise yourself with how data and insights can drive growth and retention. Be ready to discuss specific strategies you've used or would implement to optimise this process.
✨Showcase Your Analytical Skills
Since this role is all about using data to inform decisions, come prepared with examples of how you've used analytics in past roles. Whether it's improving customer engagement or driving sales, be specific about the tools and methods you employed.
✨Emphasise Team Collaboration
This position requires a team player who can work well with others. Share experiences where you've successfully collaborated with different departments to achieve a common goal. Highlight your communication skills and how they contribute to a positive team dynamic.
✨Be Ready for Insight-Led Discussions
Prepare to discuss how you would shift CRM from a campaign-led approach to an insight-led function. Think about innovative ideas you could bring to the table and be ready to articulate how these ideas can create real commercial impact.
