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- Tasks: Provide excellent customer service and manage stock at our busy branch.
- Company: Join Rexel UK, a global leader in electrical wholesale.
- Benefits: Enjoy 33 days off, bonuses, and extensive learning opportunities.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a customer-first mindset are key.
- Other info: Diversity is celebrated here; bring your unique self to work!
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale? Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Aztec West branch, working Monday to Friday, 7am to 4pm. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch.
Rexel is a worldwide expert in distributing electric and energy-efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.
Benefits
- Bonuses: Gainshare bonus scheme – get rewarded for growth
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) Take your birthday off and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.
Key Responsibilities
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
Requirements
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer-first mindset, understanding that the customer is the most important element of branch operations.
Additional Information
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we’re making sure everyone feels supported and confident to be their best.
Branch Assistant in Bristol employer: Rexel UK Ltd
Contact Detail:
Rexel UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel UK. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering outstanding service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork skills! Rexel values collaboration, so be prepared to discuss how you've worked with others to achieve goals. Think of specific instances where your contributions made a difference.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Branch Assistant in Bristol
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to make a real impact at our branch.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with what we’re looking for in a Branch Assistant!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. No need for fluff—just show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rexel UK Ltd
✨Know Your Customer Service Basics
Since the role is all about delivering outstanding customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of a customer-first mindset.
✨Familiarise Yourself with the Products
Rexel deals with electrical and energy-efficient products, so it’s a good idea to do some research on their offerings. Knowing a bit about the products can help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Teamwork Skills
Collaboration is key in this position. Prepare to discuss times when you worked effectively in a team. Highlight how you contributed to shared objectives and overcame challenges together, as this aligns with the company’s values.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the branch's operations, team dynamics, or growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.