At a Glance
- Tasks: Be the face of our branch, providing top-notch customer service and managing shop displays.
- Company: Join Rexel UK, a global leader in electrical product distribution.
- Benefits: Enjoy 33 days off, a Gainshare bonus, and extensive learning opportunities.
- Other info: Work Monday to Friday, 08:00 - 17:00, with a chance to make an impact.
- Why this job: Experience a supportive culture with career growth and a focus on diversity.
- Qualifications: Customer service experience preferred; retail or wholesale background is a plus.
The predicted salary is between 24000 - 36000 £ per year.
As a Branch Assistant you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public whilst taking ownership of shop displays to highlight promotions and store offers.
Your days will vary from selling products on the trade counter, supporting the internal sales team with sales activity - this could be calling customers to build rapport or dealing with product and order queries, in addition you will undertake warehouse duties such as picking and packing customer orders to ensure customer orders are completed on time and ensuring a great service is provided for every single customer.
The Benefits Of a Career With Rexel
- Gainshare bonus scheme, allowing you to be directly rewarded for growth
- 33 days annual leave (including bank holidays), and enjoy your birthday off too!
- Competitive enhanced family leave benefits
- Extensive Learning and Development opportunities from day one
- Opportunity to Buy and Sell annual leave
- Free virtual GP service, accessible 24/7
- Comprehensive health and wellbeing support programme
- Staff discount on our webshop!
- Exclusive holiday offers through our travel partner
- Free financial education and mortgage advice
- Previous experience: Experience within a wholesale, trade or retail environment is preferred but not essential
- Customer Service: Experience working in a customer facing role, building strong customer relationships and able to demonstrate great service provided for repeat business.
- Sales Support: Supporting the sales team by ensuring product availability and assisting with customer inquiries.
- Communication: The ability to ask questions and provide information effectively across different stakeholders e.g. Colleagues, customers & Suppliers.
- Stock Management: Experience from a Retail/ Trade or Wholesale stock environment, with proven ability to pick & pack orders or to book in and organise goods in to store/branch. Assisting in the management of branch stock, including daily profiling requests and monthly stock adjustments.
- Be part of a global leader in the distribution of electrical products and solutions.
- Enjoy a supportive and collaborative work environment.
- Access to professional development and career growth opportunities.
- Competitive salary and benefits package.
Our goal is to create a workplace where everyone feels respected and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. #J-18808-Ljbffr
Branch Assistant in Bangor employer: Rexel UK Ltd
Rexel UK is an exceptional employer, offering a vibrant work culture at our Bangor Llandegai Branch where teamwork and customer service are at the forefront. With extensive learning and development opportunities, a generous benefits package including 33 days of annual leave, and a commitment to inclusivity, we empower our employees to thrive both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Bangor
✨Tip Number 1
Familiarise yourself with Rexel's products and services. Understanding the range of electrical products they offer will not only help you in customer interactions but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your customer service skills. Since the role involves direct interaction with customers, think of scenarios where you can demonstrate your ability to build rapport and handle inquiries effectively.
✨Tip Number 3
Network with current or former employees of Rexel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential questions about stock management and sales support. Brush up on your knowledge of inventory processes and think of examples from your past experiences that highlight your skills in these areas.
We think you need these skills to ace Branch Assistant in Bangor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and sales support. Emphasise any previous roles in wholesale, trade, or retail environments, and showcase your ability to build strong customer relationships.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the Branch Assistant role at Rexel UK. Mention specific skills that align with the job description, such as stock management and communication abilities, and explain why you would be a great fit for their team.
Showcase Your Customer Service Skills:In your application, provide examples of how you've delivered excellent customer service in past roles. Highlight situations where you built rapport with customers or resolved issues effectively, as this is crucial for the position.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important qualities for a Branch Assistant.
How to prepare for a job interview at Rexel UK Ltd
✨Showcase Your Customer Service Skills
As a Branch Assistant, you'll be the face of the branch. Be prepared to share specific examples of how you've provided excellent customer service in previous roles. Highlight your ability to build rapport with customers and handle inquiries effectively.
✨Demonstrate Sales Support Experience
Rexel values support for their sales team. Discuss any experience you have in assisting with sales activities, such as managing product availability or helping with customer queries. This will show that you understand the importance of teamwork in achieving sales goals.
✨Prepare for Stock Management Questions
Since stock management is a key part of the role, be ready to talk about your experience with picking, packing, and organising stock. Mention any relevant systems or processes you've used to manage inventory effectively.
✨Communicate Clearly and Confidently
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. Be prepared to answer questions from different stakeholders, showcasing your ability to adapt your communication style to suit the audience.
