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- Tasks: Lead the sales counter, build customer relationships, and drive profitable sales.
- Company: Join Rexel UK, a global leader in electrical distribution.
- Benefits: Enjoy 33 days annual leave, bonuses, and extensive learning opportunities.
- Why this job: Make a real impact by delivering exceptional customer service and driving sales success.
- Qualifications: No formal qualifications needed; focus on collaboration, accountability, and customer focus.
- Other info: Diverse and inclusive environment that celebrates individuality and creativity.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering exceptional customer service and driving sales success? Rexel UK is looking for a dynamic and customer-focused individual to join our Birmingham branch as a Sales Counter Manager. This is a fantastic opportunity to lead the sales counter, build strong customer relationships, and contribute to the success of the branch. Rexel UK is a global leader in the distribution of electrical and energy-efficient products and services. Our mission is to deliver smart electrical solutions that enhance the comfort, safety, and security of homes, businesses, and industries.
Benefits
- Contributory pension scheme and life assurance
- Bonuses: Performance Related Bonus scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description
In this pivotal role, you’ll lead the sales counter, build strong customer relationships, and drive profitable sales. You’ll be the face of Rexel, ensuring every customer interaction is exceptional and every opportunity to grow the business is maximised.
Key Responsibilities
- Delivering outstanding customer service to create long-term customer loyalty
- Building and maintaining successful partnerships with customers, colleagues, and suppliers
- Consistently generating profitable counter sales using innovative techniques and resources
- Managing stock displays to showcase a wide range of products and services
- Promoting local promotions and incentives to boost sales performance
- Maintaining a clean, tidy, and well-presented sales counter environment
- Utilising IT systems such as M3, Vecta, and Microsoft Office to enhance the customer experience
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives
- TAKES ACCOUNTABILITY: Takes action, addresses obstacles to get work done and meets commitments
- CUSTOMER FOCUS: Building strong customer relationships & delivering customer centric solutions
- FINANCIAL ACUMEN: Interpreting & applying understanding of key financial indicators to make better business decisions
Additional Information
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we’re making sure everyone feels supported and confident to be their best.
Sales Counter Manager in Birmingham employer: Rexel UK Ltd
Contact Detail:
Rexel UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Counter Manager in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Rexel UK, their products, and their values. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your customer focus and collaboration skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Rexel UK and any tips they might have for you. It’s a great way to get insider info and make a good impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to the branch's success.
We think you need these skills to ace Sales Counter Manager in Birmingham
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your passion for delivering exceptional customer service in your application. We want to see how you’ve built strong relationships and created loyalty in previous roles.
Demonstrate Collaboration Skills: We love teamwork! Share examples of how you've worked collaboratively with colleagues or customers to achieve shared goals. This will show us that you can thrive in our dynamic environment.
Be Accountable: In your application, mention times when you took ownership of a project or task. We appreciate candidates who take action and overcome obstacles to get the job done.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Rexel UK Ltd
✨Know Your Customer Service Basics
Since the role is all about delivering exceptional customer service, brush up on key customer service principles. Think about examples from your past experiences where you went above and beyond for a customer. Rexel values strong relationships, so be ready to share how you've built rapport with clients.
✨Showcase Your Sales Skills
Prepare to discuss specific sales techniques you've used in previous roles. Highlight any innovative strategies that led to increased sales or customer satisfaction. Rexel is looking for someone who can drive profitable sales, so make sure you can demonstrate your financial acumen and ability to interpret key indicators.
✨Familiarise Yourself with Their Products
Take some time to research Rexel's range of electrical and energy-efficient products. Being knowledgeable about their offerings will not only impress your interviewers but also show your genuine interest in the role. You might even want to think of ways you could promote local promotions or incentives based on what you learn.
✨Emphasise Collaboration and Accountability
Rexel values collaboration and accountability, so prepare examples that showcase these behaviours. Think about times when you worked as part of a team to achieve a goal or when you took responsibility for overcoming challenges. This will help demonstrate that you align with their company culture and values.
