At a Glance
- Tasks: Lead customer lifecycle strategies to enhance engagement and drive growth.
- Company: Join a forward-thinking company focused on innovative customer engagement.
- Benefits: Enjoy 33 days off, bonuses, private medical insurance, and extensive learning opportunities.
- Other info: Diverse and inclusive culture that values creativity and individuality.
- Why this job: Shape the future of CRM and make a real impact in a dynamic team.
- Qualifications: Experience in B2B CRM, data-driven insights, and strong collaboration skills.
The predicted salary is between 50000 - 60000 € per year.
Looking to join a business where you can shape the future of customer engagement and make a real commercial impact? Want to help move CRM from campaign-led marketing to an insight-led function that drives growth, retention, and customer value? We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey in this brand new role joining our high performing Marketing team.
The CRM Manager will own and optimise the end‑to‑end customer lifecycle across our trade customer base, using data, insight, and automation to drive growth, retention, and share of wallet. This role is critical in shifting CRM from campaign‑led marketing to a commercially driven, insight‑led function that supports account development and customer experience at scale.
The Benefits Of a Career With Rexel
- Bonuses: Gainshare bonus scheme – get rewarded for growth / Performance Related Bonus scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday each year
- Enhanced parental leave
- Support & Development: Extensive learning opportunities from day one, contributory pension scheme and life assurance
- Health & Wellbeing: Private Medical Insurance / Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success as a CRM Manager (Customer Lifecycle and Insights) include:
- Collaboration – Building partnerships and working collaboratively with others to achieve shared objectives
- Accountability – Taking action, overcoming obstacles, and meeting commitments
- Customer Focus – Building strong customer relationships and delivering customer‑centric solutions
- Curious – Seeking new ways to grow and be challenged, using formal and informal learning channels
- Optimises Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
We’re looking for a commercially minded CRM expert with strong experience in B2B or trade environments. You’ll know how to use data and insight to drive growth, with experience across CRM and automation platforms, customer segmentation, and personalised lifecycle activity. You will be confident working with sales and technical teams, you’ll be able to turn customer insight into measurable commercial impact.
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high‑performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we’re making sure everyone feels supported and confident to be their best.
Customer Lifecycle Lead in Birmingham employer: Rexel UK Ltd
At Rexel, we pride ourselves on being an exceptional employer that fosters a high-performance culture where diversity and collaboration thrive. With extensive learning opportunities, generous benefits including 33 days of annual leave, and a commitment to employee well-being, we empower our team members to grow and make a meaningful impact in the world of customer engagement. Join us in shaping the future of CRM while enjoying a supportive environment that values your individuality and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Lifecycle Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer engagement and think about how your skills can help them shift to an insight-led function. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in CRM and data-driven strategies. Keep it concise but impactful – you want to leave them wanting to know more about you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Lifecycle Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Lifecycle Lead role. Highlight your experience in CRM, data analysis, and customer engagement to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background makes you a great candidate. Be genuine and let your personality come through.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven growth or improved customer relationships in previous roles. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rexel UK Ltd
✨Know Your Customer Lifecycle
Make sure you understand the end-to-end customer lifecycle and how it applies to the role. Be ready to discuss specific strategies you've used in the past to optimise customer engagement and retention, especially in B2B or trade environments.
✨Showcase Your Data Skills
Prepare examples of how you've used data and insights to drive growth. Highlight any experience with CRM and automation platforms, and be ready to explain how you've turned customer insights into measurable outcomes.
✨Emphasise Collaboration
Since this role requires working closely with sales and technical teams, come prepared with examples of successful collaborations. Talk about how you’ve built partnerships to achieve shared objectives and overcome obstacles together.
✨Demonstrate Your Curiosity
Rexel values curiosity, so be ready to discuss how you seek new ways to grow and learn. Share instances where you've challenged the status quo or implemented continuous improvement processes in your previous roles.
