At a Glance
- Tasks: Deliver exceptional customer service and manage store displays at our trade counter.
- Company: Join Rexel UK, a global leader in electrical wholesale.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Work Monday to Friday with flexible shift options.
- Why this job: Be the face of our branch and make a real difference for customers.
- Qualifications: Motivated individuals with a passion for customer service.
The predicted salary is between 25993 - 31769 £ per year.
Rexel UK is seeking a motivated Branch Assistant for the Fort William branch, working Monday to Friday with either 7am–4pm or 8am–5pm shifts. You will be the face of the wholesale branch, delivering outstanding customer service to trade professionals and the public, and managing promotions and store displays.
Join Rexel UK to grow with a global leader in electrical wholesale, with a focus on customer satisfaction, stock control, and proactive sales support across the Trade Counter.
Branch Assistant — Customer-First Trade Counter Specialist in Fort William employer: Rexel Southern
Rexel is an exceptional employer that prioritises customer excellence and employee development, making it an ideal place for aspiring Internal Sales Executives. With a strong focus on collaboration and accountability, employees benefit from extensive learning opportunities, a generous leave policy, and a supportive work culture that values diversity and individuality. Located in Bridgwater, the company offers a dynamic environment where you can thrive while contributing to sustainable solutions in the electrical wholesale industry.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant — Customer-First Trade Counter Specialist in Fort William
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rexel Southern. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rexel Southern before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Assistant — Customer-First Trade Counter Specialist in Fort William
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rexel Southern:Your cover letter is your chance to shine! Tell us why you want to work at Rexel Southern specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rexel Southern!
How to prepare for a job interview at Rexel Southern
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
