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- Tasks: Provide top-notch customer service and manage stock at our Wakefield branch.
- Company: Join Rexel UK, a global leader in electrical wholesale with a vibrant culture.
- Benefits: Enjoy 33 days off, performance bonuses, and extensive learning opportunities.
- Other info: Diversity is celebrated here; bring your unique self to our team!
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Strong communication skills and a customer-first mindset are key.
The predicted salary is between 24000 - 30000 £ per year.
Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale? Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Wakefield branch, working Monday to Friday, 7am to 4pm or 8am to 5pm. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch.
Rexel is a worldwide expert in distributing electric and energy‑efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.
The Benefits Of a Career With Rexel
- Bonuses: Performance related bonus scheme – get rewarded for growth
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) Take your birthday off and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.
Your Key Responsibilities Will Include
- Customer Service: Provide excellent service to customers over the phone and face‑to‑face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer‑centric solutions
What We're Looking For
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer‑first mindset, understanding that the customer is the most important element of branch operations.
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we’re making sure everyone feels supported and confident to be their best.
Branch Assistant in Wakefield employer: Rexel Scotland & NI
Contact Detail:
Rexel Scotland & NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Wakefield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel UK. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the Branch Assistant role is all about delivering outstanding service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork spirit! Rexel values collaboration, so be prepared to discuss how you've worked with others to achieve goals. Highlight any experiences where you’ve taken accountability and helped your team succeed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining Rexel. Don’t miss out on this opportunity to kickstart your career!
We think you need these skills to ace Branch Assistant in Wakefield
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. This shows us you're genuinely interested in the Branch Assistant role.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your motivations and what excites you about working with us at Rexel. We’re looking for someone who fits our culture and values.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rexel Scotland & NI
✨Know Your Customer Service Basics
Since the role is all about delivering outstanding customer service, brush up on key customer service principles. Think about how you can demonstrate a customer-first mindset during the interview. Prepare examples of how you've successfully handled customer interactions in the past.
✨Familiarise Yourself with Rexel's Products
Take some time to research Rexel's product offerings and services. Understanding their range will not only impress your interviewers but also show your enthusiasm for the role. You could even mention specific products or solutions that caught your interest.
✨Showcase Your Teamwork Skills
Collaboration is key in this position, so be ready to discuss how you've worked effectively in teams before. Think of examples where you’ve built partnerships to achieve shared goals, as this aligns perfectly with what Rexel is looking for.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. They might ask how you would handle stock management or serve a difficult customer. Practising these scenarios beforehand will help you respond confidently and effectively.