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- Tasks: Deliver outstanding customer service and manage stock efficiently at our Edinburgh branch.
- Company: Join Rexel UK, a leader in smart electrical solutions.
- Benefits: Enjoy 33 days off, performance bonuses, and extensive learning opportunities.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Be part of a diverse team making a real impact in the community.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 22000 - 26000 £ per year.
Rexel UK is a worldwide expert in distributing electric and energy‑efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety, and security of our customers' homes, businesses, and industries.
We are seeking a motivated and enthusiastic Branch Assistant to join our Edinburgh Bankhead Branch, working Monday to Friday, 7am to 4pm or 8am to 5pm. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch.
Key Responsibilities- Customer Service: Provide excellent service to customers over the phone and face‑to‑face.
- Stock Management: Handle stock in/out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
At Rexel, we prioritise hiring individuals based on behaviours and potential. The behaviours that will set you up for success include:
- Collaboration: Building partnerships and working collaboratively with others to achieve shared objectives.
- Takes Accountability: Taking action, overcoming obstacles, and meeting commitments.
- Customer Focus: Building strong customer relationships and delivering customer‑centric solutions.
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer‑first mindset, understanding that the customer is the most important element of branch operations.
- Bonuses: Performance related bonus scheme – get rewarded for growth.
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years), birthday off and enhanced parental leave.
- Support & Development: Extensive learning opportunities from day one.
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more.
- Perks: Staff discounts, exclusive holiday offers and free financial support and education.
We Value Diversity At Rexel UK, we welcome people from different backgrounds, experiences, and perspectives because diversity drives fresh ideas and great results. We build a high‑performance culture that not only drives success but also creates real value for our customers and communities.
Branch Assistant in Edinburgh employer: Rexel Scotland & NI
Contact Detail:
Rexel Scotland & NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel UK. Understand their products and services, and think about how you can contribute to their mission of providing smart electrical solutions.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, consider role-playing common customer scenarios with a friend. This will help you feel more confident when interacting with customers during the interview.
✨Tip Number 3
Show off your teamwork skills! Rexel values collaboration, so be ready to share examples of how you've worked well with others in the past. Think about times when you overcame challenges together or achieved shared goals.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Rexel UK careers page. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Branch Assistant in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, whether it's face-to-face or over the phone. Remember, a customer-first mindset is key!
Be Organised and Detail-Oriented: In your application, demonstrate your organisational skills. Talk about how you manage your workload and meet deadlines. We love candidates who can juggle multiple tasks while keeping everything on track!
Express Your Motivation to Learn: Let us know how eager you are to take on new challenges and learn about our products. Mention any relevant experiences where you've had to quickly adapt or pick up new skills. We value a growth mindset!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you're serious about joining our team at Rexel UK!
How to prepare for a job interview at Rexel Scotland & NI
✨Know Your Products
Familiarise yourself with the range of electric and energy-efficient products that Rexel offers. Being able to discuss specific products and their benefits will show your enthusiasm and readiness to contribute to the branch's success.
✨Customer Service Mindset
Prepare examples of how you've delivered outstanding customer service in the past. Think about situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on building strong customer relationships.
✨Demonstrate Team Spirit
Rexel values collaboration, so be ready to share experiences where you've worked effectively within a team. Highlight how you contributed to shared objectives and overcame challenges together.
✨Show Your Organisational Skills
Think of instances where you've successfully managed your workload or met tight deadlines. Discussing your organisational strategies will reassure them that you can handle the various responsibilities of the Branch Assistant role.