At a Glance
- Tasks: Lead and optimise customer lifecycle using data and insights to drive growth.
- Company: Join a forward-thinking company shaping the future of customer engagement.
- Benefits: 33 days annual leave, bonuses, private medical insurance, and extensive learning opportunities.
- Other info: Dynamic environment with a focus on continuous improvement and career development.
- Why this job: Make a real impact in a commercially driven role focused on customer experience.
- Qualifications: Experience in B2B CRM, data-driven decision making, and strong collaboration skills.
The predicted salary is between 50000 - 65000 € per year.
Looking to join a business where you can shape the future of customer engagement and make a real commercial impact? Want to help move CRM from campaign‑led marketing to an insight‑led function that drives growth, retention, and customer value?
The CRM Manager will own and optimise the end‑to‑end customer lifecycle across our trade customer base, using data, insight, and automation to drive growth, retention, and share of wallet. This role is critical in shifting CRM from campaign‑led marketing to a commercially driven, insight‑led function that supports account development and customer experience at scale.
Benefits
- Bonuses: Gainshare bonus scheme – get rewarded for growth / Performance Related Bonus scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday each year. Enhanced parental leave.
- Support & Development: Extensive learning opportunities from day one Contributory pension scheme and life assurance
- Health & Wellbeing: Private Medical Insurance / Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education.
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success as a CRM Manager (Customer Lifecycle and Insights) include:
- Collaboration – Building partnerships and working collaboratively with others to achieve shared objectives
- Accountability – Taking action, overcoming obstacles, and meeting commitments
- Customer Focus – Building strong customer relationships and delivering customer‑centric solutions
- Curious – Seeking new ways to grow and be challenged, using formal and informal learning channels
- Optimises Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
We’re looking for a commercially minded CRM expert with strong experience in B2B or trade environments. You’ll know how to use data and insight to drive growth, with experience across CRM and automation platforms, customer segmentation, and personalised lifecycle activity. You will be confident working with sales and technical teams, you’ll be able to turn customer insight into measurable commercial impact. We can’t wait to hear from you!
Copy of Customer Lifecycle Lead in Bristol employer: Rexel Scotland & NI
At Rexel, we pride ourselves on being an exceptional employer that empowers our employees to shape the future of customer engagement. With a strong focus on professional development, extensive benefits including generous annual leave and health support, and a collaborative work culture, we provide a rewarding environment for those looking to make a meaningful impact in the CRM space. Join us in a role that not only drives commercial success but also fosters personal growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Copy of Customer Lifecycle Lead in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer engagement and think about how your skills can help them shift to that insight-led function they’re after.
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss specific examples of how you've used data and insights to drive growth and improve customer experiences in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Copy of Customer Lifecycle Lead in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Lifecycle Lead. Highlight your experience in CRM, data-driven decision-making, and any relevant B2B or trade environments you've worked in. We want to see how you can drive growth and retention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how your skills align with our mission. Be sure to mention specific examples of how you've optimised customer lifecycles in the past.
Showcase Your Collaborative Spirit:We value collaboration, so make sure to include examples of how you've worked with others to achieve shared goals. Whether it's working with sales teams or using insights to improve customer experiences, we want to see your teamwork in action!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Rexel Scotland & NI
✨Know Your Customer Lifecycle
Make sure you understand the end-to-end customer lifecycle and how it applies to the role. Brush up on key concepts like customer segmentation and personalised lifecycle activities, as these will likely come up in your interview.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data and insights to drive growth in previous roles. Have specific examples ready that demonstrate your ability to turn customer insights into measurable outcomes.
✨Emphasise Collaboration
Since this role requires working closely with sales and technical teams, highlight your experience in building partnerships and collaborating effectively. Share stories that showcase your teamwork skills and how they led to successful projects.
✨Demonstrate Your Curiosity
The company values curiosity, so be ready to talk about how you seek new ways to grow and learn. Mention any formal or informal learning channels you've used to enhance your skills, especially in CRM and automation.
