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- Tasks: Provide top-notch customer service and manage stock at our vibrant branch.
- Company: Join Rexel UK, a global leader in electrical wholesale with a supportive culture.
- Benefits: Enjoy 33 days off, bonuses, staff discounts, and extensive learning opportunities.
- Other info: No formal qualifications needed; we value potential and collaboration.
- Why this job: Make a real impact while growing your career in a dynamic environment.
- Qualifications: Strong communication skills and a customer-first mindset are key.
The predicted salary is between 22000 - 26000 £ per year.
Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale? Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Barbican branch, working Monday to Friday 8am to 5pm. Rexel is a worldwide expert in distributing electric and energy-efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.
The Benefits Of a Career With Rexel
- Bonuses: Bonus scheme – get rewarded for growth
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years). Take your birthday off and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers, and free financial support and education
Job Description
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.
Your Key Responsibilities Will Include
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications
At Rexel, we prioritize hiring individuals based on behaviors and potential, rather than requiring specific formal qualifications for roles. The behaviors that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
What We're Looking For
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer-first mindset, understanding that the customer is the most important element of branch operations.
Branch Assistant employer: Rexel Scotland & NI
Contact Detail:
Rexel Scotland & NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel and its products. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the branch, think of scenarios where you might need to handle tricky customer situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your teamwork skills! Rexel values collaboration, so be ready to share examples of how you've worked well with others in the past. It’s all about showing that you can contribute to a positive team environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Branch Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to work with us at Rexel and how you can contribute to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of a Branch Assistant, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rexel Scotland & NI
✨Know Your Stuff
Before the interview, make sure you brush up on Rexel's products and services. Understanding their offerings will not only impress your interviewers but also show that you're genuinely interested in the role of Branch Assistant.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain a customer-first mindset.
✨Demonstrate Team Spirit
Rexel values collaboration, so think of instances where you've worked well in a team. Highlight your ability to build partnerships and achieve shared objectives, as this will resonate with their focus on teamwork.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how success is measured in the Branch Assistant role. This shows your enthusiasm and eagerness to grow within the company.