At a Glance
- Tasks: Deliver top-notch customer service and manage stock at our busy trade counter.
- Company: Join Rexel, a leading wholesale branch with a focus on teamwork and growth.
- Benefits: Enjoy 33 days off, bonus schemes, and extensive learning opportunities from day one.
- Other info: Dynamic role with great career progression and a supportive team environment.
- Why this job: Be the face of our branch and make a real difference for customers every day.
- Qualifications: Strong communication skills and a passion for customer service are key.
The predicted salary is between 22000 - 26000 € per year.
The Benefits of a Career with Rexel:
- Bonus Scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) Take your birthday off and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.
Your key responsibilities will include:
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer‑centric solutions
What we're looking for:
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer‑first mindset, understanding that the customer is the most important element of branch operations.
Branch Assistant in Plymouth employer: Rexel France
Rexel is an exceptional employer that prioritises the well-being and development of its employees, offering a generous benefits package including 33 days of annual leave, a bonus scheme, and extensive learning opportunities from day one. Located in Plymouth, our vibrant work culture fosters collaboration and accountability, ensuring that every Branch Assistant can thrive while providing outstanding customer service to trade professionals and the public alike.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts better and boost your confidence when it’s time to shine at the actual interview.
✨Tip Number 3
Show off your customer service skills! Since the role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Branch Assistant in Plymouth
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've built strong relationships and delivered solutions that put customers first!
Be Yourself:Let your personality shine through! We’re looking for individuals who take accountability and can collaborate well with others, so don’t be afraid to show us who you are.
Tailor Your Application:Read the job description carefully and tailor your application to match. Use keywords from the listing to demonstrate that you understand what we’re looking for in a Branch Assistant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Rexel France
✨Know Your Customer Service Basics
Since the role is all about providing excellent customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of a customer-first mindset.
✨Familiarise Yourself with Stock Management
Get a good grasp of stock management processes, as this is a key responsibility. You might want to research common practices in order processing and stock control. Being able to discuss these topics confidently will impress your interviewers.
✨Show Off Your Team Spirit
Collaboration is crucial for this role. Prepare to share examples of how you've worked well in a team or helped colleagues achieve shared goals. This will demonstrate that you can build partnerships and work collaboratively, which is what they’re looking for.
✨Demonstrate Your Motivation to Learn
Rexel values individuals who are eager to learn and take on new challenges. Be ready to talk about how you’ve approached learning in the past, whether it’s about products or processes. Showing your enthusiasm for continuous development will resonate well with them.
