At a Glance
- Tasks: Deliver outstanding customer service and manage stock at our busy branch.
- Company: Join Rexel UK, a global leader in electrical wholesale.
- Benefits: Enjoy 33 days off, bonuses, staff discounts, and extensive learning opportunities.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 22000 - 26000 € per year.
Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale? Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Paignton branch, working Monday to Friday, 7:00am to 4:30pm. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch.
Rexel is a worldwide expert in distributing electric and energy‑efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.
Benefits:
- Bonus Scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) Take your birthday off and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description:
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers. Ad-hoc cover of customer deliveries may be required.
Your key responsibilities will include:
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications:
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives.
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments.
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer‑centric solutions.
What we're looking for:
- A valid In‑Date Driver’s Licence, no more than 3 penalty points.
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer‑first mindset, understanding that the customer is the most important element of branch operations.
Branch Assistant in Paignton employer: Rexel France
Rexel UK is an exceptional employer that prioritises employee growth and well-being, offering extensive learning opportunities from day one and a generous benefits package including 33 days of annual leave and a bonus scheme. Located in Paignton, our vibrant work culture fosters collaboration and accountability, making it an ideal environment for those passionate about delivering outstanding customer service while contributing to the success of a global leader in electrical wholesale.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Paignton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel UK. Understand their products and services, and think about how you can contribute to their mission of providing smart electrical solutions.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering outstanding service, consider role-playing common customer scenarios with a friend. This will help you feel more confident when interacting with customers during the interview.
✨Tip Number 3
Show off your teamwork skills! Rexel values collaboration, so be ready to share examples of how you've worked well with others in the past. Think of specific situations where you helped achieve a shared goal.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Branch Assistant in Paignton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the opportunity to work with us at Rexel and how you can contribute to our branch's success.
Tailor Your CV:Make sure your CV is tailored to the Branch Assistant role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your organisational skills. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so make sure your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Rexel France
✨Know Your Customer Service Basics
Since the role is all about delivering excellent customer service, brush up on key customer service principles. Think about how you would handle different customer scenarios and be ready to share examples of when you've gone above and beyond for a customer.
✨Familiarise Yourself with the Products
Rexel deals with a variety of electrical products, so it’s a good idea to do some research on their offerings. Understanding the basics of electrical wholesale can help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Teamwork Skills
Collaboration is key in this position. Prepare to discuss times when you've worked effectively in a team. Highlight how you contributed to shared goals and how you overcame any challenges together.
✨Demonstrate Accountability
The job requires taking ownership of tasks and responsibilities. Be ready to talk about situations where you took initiative or solved problems independently. This will show that you’re proactive and reliable, which are essential traits for a Branch Assistant.
