At a Glance
- Tasks: Deliver top-notch customer service and manage stock efficiently at our wholesale branch.
- Company: Join Rexel, a dynamic company focused on collaboration and customer satisfaction.
- Benefits: Enjoy 33 days off, performance bonuses, and extensive learning opportunities.
- Other info: Great perks like staff discounts and a free virtual GP service await you!
- Why this job: Be the face of our branch and make a real difference for customers every day.
- Qualifications: Strong communication skills and a customer-first mindset are key to success.
The predicted salary is between 12 - 15 € per hour.
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.
Your key responsibilities will include:
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
At Rexel, we prioritise hiring individuals based on behaviours and potential rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives.
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments.
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions.
What we’re looking for:
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer-first mindset, understanding that the customer is the most important element of branch operations.
Benefits:
- Bonuses: Performance related bonus scheme.
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years). Take your birthday off and enjoy enhanced parental leave (Pro Rata).
- Support & Development: Extensive learning opportunities from day one.
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers, and free financial support and education.
Branch and Warehouse Assistant (Part Time) in Norwich employer: Rexel France
At Rexel, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises collaboration and customer focus. Our part-time Branch and Warehouse Assistant role not only provides competitive benefits such as performance-related bonuses and generous annual leave but also fosters employee growth through extensive learning opportunities from day one. Located in a dynamic environment, our team enjoys unique perks like staff discounts and a commitment to health and wellbeing, making Rexel a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Branch and Warehouse Assistant (Part Time) in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork skills! Collaboration is key at Rexel, so be prepared to discuss how you've worked with others to achieve goals. Think of specific instances where your contributions made a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re keen on the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Branch and Warehouse Assistant (Part Time) in Norwich
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, whether it's face-to-face or over the phone.
Be Organised and Detail-Oriented:Since you'll be handling stock and processing orders, it’s crucial to demonstrate your organisational skills. Share examples of how you’ve managed tasks efficiently and met deadlines in previous roles.
Emphasise Teamwork:Collaboration is key at Rexel! Let us know about times when you’ve worked well with others to achieve a common goal. We love seeing candidates who can build strong partnerships.
Tailor Your Application:Take a moment to customise your application for this role. Mention specific responsibilities from the job description that excite you and how your skills align with them. And remember, apply through our website for the best chance!
How to prepare for a job interview at Rexel France
✨Know Your Customer Service Skills
Since the role is all about providing excellent customer service, make sure you can share specific examples of how you've handled customer interactions in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage your workload and meet deadlines. You might want to mention any tools or methods you use to stay organised, especially when handling stock management or processing orders.
✨Demonstrate Team Spirit
Collaboration is key in this role, so think of examples where you've worked well with others. Whether it's helping a colleague or contributing to a team project, showing that you can work effectively with others will impress the interviewers.
✨Brush Up on Product Knowledge
Familiarise yourself with the types of products the company offers. Being able to discuss recent trends or new products shows your motivation to learn and your commitment to providing informed customer service.
