At a Glance
- Tasks: Deliver top-notch customer service and manage stock efficiently at our busy branch.
- Company: Join Rexel, a dynamic wholesale company focused on collaboration and growth.
- Benefits: Enjoy 33 days off, performance bonuses, and enhanced parental leave.
- Other info: Great opportunity to learn and grow in a supportive environment.
- Why this job: Be the face of our branch and make a real difference for customers.
- Qualifications: Strong communication skills and a customer-first mindset are key.
The predicted salary is between 12 - 15 € per hour.
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.
Your key responsibilities will include:
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
At Rexel, we prioritise hiring individuals based on behaviours and potential rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives.
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments.
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions.
What we’re looking for:
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer-first mindset, understanding that the customer is the most important element of branch operations.
Benefits:
- Bonuses: Performance related bonus scheme.
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years). Take your birthday off and enjoy enhanced parental leave (Pro Rata).
Branch and Warehouse Assistant (Part Time) in Norfolk employer: Rexel France
At Rexel, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and accountability. Our part-time Branch and Warehouse Assistants enjoy competitive benefits, including a performance-related bonus scheme and generous annual leave, while also having the opportunity to grow their skills in a dynamic environment. Located in a thriving community, our team members are empowered to build strong customer relationships and contribute to meaningful outcomes every day.
StudySmarter Expert Advice🤫
We think this is how you could land Branch and Warehouse Assistant (Part Time) in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and teamwork abilities, as these are key for the Branch Assistant role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance shows that you take the opportunity seriously and are ready to represent Rexel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Branch and Warehouse Assistant (Part Time) in Norfolk
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, whether it's face-to-face or over the phone.
Be Organised and Detail-Oriented:Since you'll be handling stock and processing orders, it’s crucial to demonstrate your organisational skills. Share examples of how you've managed tasks efficiently and met deadlines in previous roles.
Demonstrate Your Team Spirit:Collaboration is key at StudySmarter! Let us know about times when you've worked well with others to achieve a common goal. We love seeing candidates who can build strong partnerships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rexel France
✨Know Your Customer Service Skills
Since the role is all about providing excellent customer service, make sure you can share specific examples of how you've handled customer interactions in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage your workload and meet deadlines. You might want to prepare a few anecdotes that highlight your ability to juggle multiple tasks, especially in a busy environment like a branch or warehouse.
✨Demonstrate Team Spirit
Collaboration is key in this role, so think about how you've worked with others to achieve a common goal. Be prepared to talk about your experiences in team settings and how you contribute to a positive work atmosphere.
✨Brush Up on Product Knowledge
While you may not need to know every product inside out, showing a willingness to learn and adapt is crucial. Research the company’s products and be ready to discuss how you would approach learning about new items as they come in.
