At a Glance
- Tasks: Provide excellent customer service and manage stock at our Kirkcaldy branch.
- Company: Join Rexel UK, a global leader in electrical wholesale.
- Benefits: 33 days annual leave, bonuses, staff discounts, and extensive learning opportunities.
- Other info: Diverse and inclusive culture that celebrates individuality and creativity.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 22000 - 26000 £ per year.
Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale? Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Kirkcaldy Branch. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch.
As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.
The Benefits of a Career with Rexel:
- Bonuses: Gainshare bonus scheme – get rewarded for growth
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) Take your birthday off and enjoy enhanced parental leave
- Support & Development: Extensive learning opportunities from day one
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Job Description:
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.
Your key responsibilities will include:
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications:
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
What we're looking for:
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer-first mindset, understanding that the customer is the most important element of branch operations.
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
Branch Assistant in Kirkcaldy employer: Rexel France
Rexel France is an excellent employer, offering a dynamic work environment at its Kings Lynn Branch where teamwork and customer service are at the forefront. Employees benefit from competitive bonuses, generous annual leave, and comprehensive health support, all while having opportunities for personal and professional growth in a supportive atmosphere. Join us to be part of a company that values adaptability and collaboration, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Kirkcaldy
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Rexel France, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Rexel France!
We think you need these skills to ace Branch Assistant in Kirkcaldy
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Rexel France, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Rexel France and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Rexel France that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Rexel France
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
