At a Glance
- Tasks: Provide top-notch customer service and manage stock at our busy Trade Counter.
- Company: Join Rexel, a global leader in electrical distribution with a supportive culture.
- Benefits: Enjoy 33 days off, bonuses, staff discounts, and extensive learning opportunities.
- Other info: Dynamic role with opportunities for growth and development in a thriving industry.
- Why this job: Be the face of our branch and make a real difference for customers every day.
- Qualifications: Strong communication skills and a customer-first mindset are key to success.
The predicted salary is between 22000 - 26000 € per year.
As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public. You will also take ownership of shop displays to highlight promotions and store offers.
Your key responsibilities will include:
- Customer Service: Provide excellent service to customers over the phone and face-to-face.
- Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
- Trade Counter: Serve customers efficiently and professionally.
- Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
- Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
- Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
- Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives.
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments.
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions.
What we're looking for:
- Strong communication skills, with the confidence to interact effectively with customers and colleagues.
- Motivation to take on new challenges and learn.
- Good organisational skills, with the ability to work to deadlines and manage your workload.
- A customer-first mindset, understanding that the customer is the most important element of branch operations.
Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Fort William branch, working Monday to Friday, 7am to 4pm or 8am - 5pm shift pattern. Rexel is a worldwide expert in distributing electric and energy-efficient products and services. Our goal is to provide smart electrical solutions that improve the comfort, safety and security of our customers’ homes, businesses, and industries.
The Benefits of a Career with Rexel:
- Bonuses: Gainshare bonus scheme – get rewarded for growth.
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!). Take your birthday off and enjoy enhanced parental leave.
- Support & Development: Extensive learning opportunities from day one.
- Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education.
Branch Assistant in Fort William employer: Rexel France
At Rexel, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises collaboration and customer focus. Our Fort William branch provides extensive learning opportunities, generous annual leave, and a range of health and wellbeing benefits, ensuring our employees thrive both personally and professionally. Join us to be part of a team that values your growth and rewards your contributions with competitive bonuses and unique perks.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Fort William
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rexel and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the branch, think of scenarios where you might need to handle tricky customer situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've collaborated with others in the past. Rexel values collaboration, so highlight those experiences to demonstrate you're a great fit.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Branch Assistant in Fort William
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've built strong relationships and delivered solutions that put customers first, just like we do at Rexel.
Be Organised:Demonstrate your organisational skills by mentioning how you manage your workload and meet deadlines. We love candidates who can juggle multiple tasks while keeping everything on track!
Communicate Clearly:Strong communication is key for us. Use your application to showcase your ability to interact effectively with both customers and colleagues. A clear and confident tone will help you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Rexel!
How to prepare for a job interview at Rexel France
✨Know Your Customer Service Skills
As a Branch Assistant, you'll be the face of the branch, so it's crucial to showcase your customer service skills. Prepare examples of how you've successfully handled customer interactions in the past, whether over the phone or face-to-face. This will demonstrate your ability to build strong relationships and deliver customer-centric solutions.
✨Showcase Your Organisational Skills
With responsibilities like stock management and sales administration, being organised is key. During the interview, share specific instances where you managed your workload effectively or met tight deadlines. This will highlight your ability to take accountability and handle multiple tasks efficiently.
✨Demonstrate Product Knowledge
Rexel values continuous learning about new products. Before the interview, do some research on the types of products they offer and be ready to discuss how you would enhance your product knowledge. This shows your motivation to take on new challenges and your commitment to providing excellent service.
✨Emphasise Collaboration
Collaboration is essential in this role, especially when working with the external sales team. Be prepared to talk about times when you've worked well with others to achieve shared objectives. This will illustrate your teamwork skills and your ability to contribute positively to the branch environment.
