At a Glance
- Tasks: Lead customer lifecycle strategies to enhance engagement and drive growth.
- Company: Join Rexel, a forward-thinking company focused on customer insights and collaboration.
- Benefits: Enjoy 33 days off, bonuses, private medical insurance, and extensive learning opportunities.
- Other info: Diverse and inclusive culture that values creativity and individuality.
- Why this job: Shape the future of CRM and make a real impact in a dynamic marketing team.
- Qualifications: Experience in B2B CRM, data-driven decision-making, and strong collaboration skills.
The predicted salary is between 50000 - 60000 € per year.
Looking to join a business where you can shape the future of customer engagement and make a real commercial impact? Want to help move CRM from campaign-led marketing to an insight-led function that drives growth, retention, and customer value? We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey in this brand new role joining our high performing Marketing team.
The CRM Manager will own and optimise the end-to-end customer lifecycle across our trade customer base, using data, insight, and automation to drive growth, retention, and share of wallet. This role is critical in shifting CRM from campaign-led marketing to a commercially driven, insight-led function that supports account development and customer experience at scale.
The Benefits of a Career with Rexel
- Bonuses: Gainshare bonus scheme – get rewarded for growth / Performance Related Bonus scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday each year
- Enhanced parental leave
- Support & Development: Extensive learning opportunities from day one, Contributory pension scheme and life assurance
- Health & Wellbeing: Private Medical Insurance / Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success as a CRM Manager (Customer Lifecycle and Insights) include:
- Collaboration – Building partnerships and working collaboratively with others to achieve shared objectives
- Accountability – Taking action, overcoming obstacles, and meeting commitments
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions
- Curious – Seeking new ways to grow and be challenged, using formal and informal learning channels
- Optimises Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
We’re looking for a commercially minded CRM expert with strong experience in B2B or trade environments. You’ll know how to use data and insight to drive growth, with experience across CRM and automation platforms, customer segmentation, and personalised lifecycle activity. You will be confident working with sales and technical teams, you’ll be able to turn customer insight into measurable commercial impact.
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
Copy of Customer Lifecycle Lead in England employer: Rexel France
At Rexel, we pride ourselves on being an exceptional employer that fosters a high-performance culture where collaboration and innovation thrive. With extensive learning opportunities, generous benefits including 33 days of annual leave and private medical insurance, and a commitment to diversity and inclusion, we empower our employees to grow and make a meaningful impact in the world of customer engagement. Join us in shaping the future of CRM while enjoying a supportive work environment that values your individuality and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Copy of Customer Lifecycle Lead in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer engagement and think about how your skills can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of CRM Manager. Highlight your data-driven mindset and how you can optimise customer lifecycles to drive growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Copy of Customer Lifecycle Lead in England
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer engagement shine through. We want to see how excited you are about shaping the future of CRM and making a real impact!
Tailor Your Experience:Make sure to highlight your relevant experience in B2B or trade environments. We’re looking for someone who can use data and insight to drive growth, so be specific about your achievements in this area.
Be Collaborative:Since collaboration is key for us, share examples of how you've worked with others to achieve shared goals. This will show us that you’re a team player who can build strong partnerships.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our high-performing Marketing team.
How to prepare for a job interview at Rexel France
✨Know Your Customer Lifecycle
Make sure you understand the end-to-end customer lifecycle and how it applies to the role. Brush up on key concepts like customer segmentation and personalised lifecycle activities, as these will likely come up in your interview.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data and insights to drive growth in previous roles. Have specific examples ready that demonstrate your ability to turn customer insights into measurable commercial impact.
✨Emphasise Collaboration
Since this role involves working closely with sales and technical teams, highlight your experience in building partnerships and collaborating effectively. Share stories that showcase your teamwork skills and how they led to successful outcomes.
✨Demonstrate Your Curiosity
Rexel values individuals who are curious and eager to learn. Be ready to talk about how you've sought out new challenges or learning opportunities in the past, and how that mindset has helped you grow professionally.
