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- Tasks: Lead IT systems operations to ensure stability and performance of ERP and core applications.
- Company: Join Rexel, a global leader in energy-efficient solutions with a collaborative culture.
- Benefits: Enjoy 33 days off, private medical insurance, and extensive learning opportunities.
- Why this job: Make a real impact by coaching teams and driving continuous improvement in critical systems.
- Qualifications: Experience in systems operations and strong ITSM practices are preferred.
- Other info: Diversity is celebrated here; we value fresh ideas and support your individuality.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As IT Systems Operations Manager you will lead the Systems Operations function to protect the availability, performance and integrity of our ERP and core business applications. You will combine people‑first leadership with strong ITSM discipline to ensure daily business readiness, minimise disruption, and drive continuous improvement through automation and eradication of recurring issues.
Some of the focus areas for this opportunity include:
- Own end-to-end operational stability for ERP and core applications, ensuring daily start‑of‑trade readiness and adherence to SLAs.
- Lead incident, problem and change management to reduce disruption and Mean Time to Restore (MTTR).
- Design and maintain monitoring, capacity planning, backup/restore and disaster recovery practices; run regular resilience tests.
- Manage build/test/deploy pipelines to make releases predictable and low‑risk; keep Jira backlogs clean and releases on track.
- Build, coach and develop the Ops/DevOps team: set standards, run fair on‑call rotas, use retrospectives and build playbooks/runbooks.
- Hold vendors and internal partners to account via SLAs, service reviews and outcome‑focused governance.
- Translate technical issues, risks and plans into clear business impact and recommended actions for stakeholders.
- Reduce operational toil through automation, eradication of recurring problems and disciplined testing.
- Maintain accurate documentation, configuration records and operational playbooks.
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives.
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments.
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer‑centric solutions.
Ideally you will also have had some experience in:
- Hands‑on systems operations experience (ERP support or IT operations leadership): you’ve kept business‑critical systems running, prioritised incidents and driven reliable day‑to‑day operations.
- Solid practical knowledge of ERP landscapes, middleware and integrations: you can map dependencies, spot integration risks and work with vendors and dev teams to keep interfaces healthy.
- Strong ITSM practice across incident, problem and change management: you use structured processes to restore service quickly, eliminate recurring issues and reduce change‑related risk.
- Confident with monitoring, capacity planning, backup/restore and disaster recovery testing: you set meaningful alerts, plan for growth and prove recovery through regular exercises.
- Comfortable with CI/CD and release management concepts: you help shape build/test/deploy pipelines to make releases predictable and lower risk.
- Experienced in defining and managing SLAs and running vendor/service reviews: you focus on outcomes, hold partners to account and drive continuous service improvement.
Additional Information
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high‑performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we’re making sure everyone feels supported and confident to be their best.
The Benefits of a Career with Rexel:
- Contributory pension scheme and life assurance.
- Bonuses: Performance Related Bonus.
- Time Off: 33 days annual leave (including bank holidays, increasing with service).
- Flexibility to buy and sell holiday each year.
- Enhanced parental leave.
- Support & Development: Extensive learning opportunities from day one.
- Health & Wellbeing: Private Medical Insurance, free virtual GP service, Healthy Mind Champions.
- Perks: Staff discounts, exclusive holiday offers and free financial support and education.
IT Systems Manager in Birmingham employer: Rexel France
Contact Detail:
Rexel France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Rexel or similar companies. A friendly chat can lead to insider info about job openings and even referrals that could give you a leg up.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT systems management. Think about how you can showcase your experience with ERP systems and incident management. We want to see your problem-solving skills shine!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email expressing your enthusiasm can keep you on the radar and show that you’re genuinely interested in the role.
✨Tip Number 4
Showcase your leadership skills! When discussing your past experiences, highlight how you've built and coached teams. We love to see candidates who can inspire others and drive continuous improvement in their operations.
We think you need these skills to ace IT Systems Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with ERP systems, ITSM practices, and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for IT operations and how you’ve successfully led teams in the past. Don’t forget to mention your customer-focused approach and how you tackle challenges.
Showcase Your Achievements: When detailing your experience, focus on specific achievements. Did you reduce MTTR or improve system stability? Quantify your successes to give us a clear picture of your impact in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rexel France
✨Know Your ERP Inside Out
Make sure you have a solid understanding of ERP systems and their integrations. Be ready to discuss how you've kept business-critical systems running smoothly in the past, and be prepared to share specific examples of incidents you've managed.
✨Showcase Your Leadership Style
Since this role requires people-first leadership, think about how you can demonstrate your ability to build and coach teams. Prepare anecdotes that highlight your collaborative approach and how you've developed team members in previous roles.
✨Be Ready for Technical Questions
Brush up on ITSM practices, especially around incident, problem, and change management. Expect questions on how you would handle specific scenarios, so think through your structured processes for restoring service and eliminating recurring issues.
✨Prepare for Scenario-Based Questions
Given the focus on continuous improvement and operational stability, be ready to tackle scenario-based questions. Think about how you would design monitoring practices or manage SLAs with vendors, and articulate your thought process clearly.
