Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise customer engagement strategies using data and insights.
- Company: Join Rexel, a forward-thinking company focused on customer value.
- Benefits: Enjoy 33 days off, bonuses, private medical insurance, and more!
- Other info: Diverse and inclusive culture that values fresh ideas and collaboration.
- Why this job: Shape the future of CRM and make a real impact in a dynamic team.
- Qualifications: Experience in B2B CRM and a passion for customer-centric solutions.
The predicted salary is between 45000 - 55000 £ per year.
Looking to join a business where you can shape the future of customer engagement and make a real commercial impact? Want to help move CRM from campaign-led marketing to an insight-led function that drives growth, retention, and customer value? We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey in this brand new role joining our high performing Marketing team.
The CRM Manager will own and optimise the end-to-end customer lifecycle across our trade customer base, using data, insight, and automation to drive growth, retention, and share of wallet. This role is critical in shifting CRM from campaign-led marketing to a commercially driven, insight-led function that supports account development and customer experience at scale.
The Benefits of a Career with Rexel
- Bonuses: Gainshare bonus scheme – get rewarded for growth / Performance Related Bonus scheme
- Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday each year
- Enhanced parental leave
- Support & Development: Extensive learning opportunities from day one, Contributory pension scheme and life assurance
- Health & Wellbeing: Private Medical Insurance / Free virtual GP service, Healthy Mind Champions, and more!
- Perks: Staff discounts, exclusive holiday offers and free financial support and education
Qualifications
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success as a CRM Manager (Customer Lifecycle and Insights) include:
- Collaboration – Building partnerships and working collaboratively with others to achieve shared objectives
- Accountability – Taking action, overcoming obstacles, and meeting commitments
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions
- Curious – Seeking new ways to grow and be challenged, using formal and informal learning channels
- Optimises Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
We’re looking for a commercially minded CRM expert with strong experience in B2B or trade environments. You’ll know how to use data and insight to drive growth, with experience across CRM and automation platforms, customer segmentation, and personalised lifecycle activity. You will be confident working with sales and technical teams, you’ll be able to turn customer insight into measurable commercial impact.
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
CRM Manager in Birmingham employer: Rexel France
Contact Detail:
Rexel France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your CRM successes and how you've driven growth in previous roles. This will give you an edge when chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by researching the company and its CRM strategies. Be ready to discuss how you can help shift their CRM from campaign-led to insight-led, showcasing your understanding of customer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Rexel.
We think you need these skills to ace CRM Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Manager role. Highlight your experience with data, customer insights, and automation. We want to see how you've driven growth and retention in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer engagement and how you can help us shift CRM to an insight-led function. Be genuine and let your personality come through!
Showcase Your Collaboration Skills: Since we value teamwork, mention specific examples of how you've built partnerships and worked collaboratively in past roles. We love seeing candidates who can work well with others to achieve shared goals!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Rexel France
✨Know Your Data
As a CRM Manager, you'll be expected to leverage data and insights. Brush up on your understanding of customer segmentation and how to use data to drive growth. Be ready to discuss specific examples of how you've used data in past roles to optimise customer engagement.
✨Showcase Collaboration Skills
This role requires strong collaboration with sales and technical teams. Prepare to share experiences where you successfully built partnerships to achieve shared objectives. Highlight your ability to work as part of a team and how it led to positive outcomes.
✨Demonstrate Customer Focus
Rexel values customer-centric solutions, so be prepared to talk about how you've built strong relationships with customers in the past. Share stories that illustrate your commitment to understanding customer needs and delivering tailored solutions.
✨Emphasise Continuous Improvement
The company is looking for someone who optimises work processes. Think of examples where you've identified inefficiencies and implemented changes that improved outcomes. Show your curiosity and willingness to learn from both successes and failures.