At a Glance
- Tasks: Lead IT systems operations to ensure business applications run smoothly and efficiently.
- Company: Join Rexel, a diverse and innovative company focused on collaboration and success.
- Benefits: Enjoy 33 days off, private medical insurance, and extensive learning opportunities.
- Other info: Be part of a high-performance culture that values diversity and creativity.
- Why this job: Make a real impact by improving operational stability and driving continuous improvement.
- Qualifications: Experience in systems operations and strong collaboration skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
Benefits of a Career with Rexel:
- Contributory pension scheme and life assurance
- Performance Related Bonus
- 33 days annual leave (including bank holidays, increasing with service)
- Flexibility to buy and sell holiday each year
- Enhanced parental leave
- Extensive learning opportunities from day one
- Private Medical Insurance, free virtual GP service, Healthy Mind Champions
- Staff discounts, exclusive holiday offers and free financial support and education
As IT Systems Operations Manager you will lead the Systems Operations function to protect the availability, performance and integrity of our ERP and core business applications. You will combine people-first leadership with strong ITSM discipline to ensure daily business readiness, minimise disruption, and drive continuous improvement through automation and eradication of recurring issues.
Some of the focus areas for this opportunity include:
- Own end-to-end operational stability for ERP and core applications, ensuring daily start-of-trade readiness and adherence to SLAs.
- Lead incident, problem and change management to reduce disruption and Mean Time to Restore (MTTR).
- Design and maintain monitoring, capacity planning, backup/restore and disaster recovery practices; run regular resilience tests.
- Manage build/test/deploy pipelines to make releases predictable and low-risk; keep Jira backlogs clean and releases on track.
- Build, coach and develop the Ops/DevOps team: set standards, run fair on-call rotas, use retrospectives and build playbooks/runbooks.
- Hold vendors and internal partners to account via SLAs, service reviews and outcome-focused governance.
- Translate technical issues, risks and plans into clear business impact and recommended actions for stakeholders.
- Reduce operational toil through automation, eradication of recurring problems and disciplined testing.
- Maintain accurate documentation, configuration records and operational playbooks.
At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:
- COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
- TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
- CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
Ideally you will also have had some experience in:
- Hands‑on systems operations experience (ERP support or IT operations leadership): you’ve kept business‑critical systems running, prioritised incidents and driven reliable day‑to‑day operations.
- Solid practical knowledge of ERP landscapes, middleware and integrations: you can map dependencies, spot integration risks and work with vendors and dev teams to keep interfaces healthy.
- Strong ITSM practice across incident, problem and change management: you use structured processes to restore service quickly, eliminate recurring issues and reduce change‑related risk.
- Confident with monitoring, capacity planning, backup/restore and disaster recovery testing: you set meaningful alerts, plan for growth and prove recovery through regular exercises.
- Comfortable with CI/CD and release management concepts: you help shape build/test/deploy pipelines to make releases predictable and lower risk.
- Experienced in defining and managing SLAs and running vendor/service reviews: you focus on outcomes, hold partners to account and drive continuous service improvement.
At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high‑performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
IT Systems Manager in Birmingham employer: Rexel France
Rexel France is an excellent employer, offering a dynamic work environment in the vibrant location of Dumbarton. With a strong emphasis on employee growth, the company provides extensive learning opportunities and generous benefits such as 33 days of annual leave, fostering a culture of collaboration and customer-centric service. Join us to be part of a team that values your contributions and supports your professional development in a rewarding sales role.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Manager in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Rexel France values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Rexel France might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Rexel France!
✨Direct Apply to Rexel France
Let's not forget to apply directly through the Rexel France website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Systems Manager in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rexel France.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rexel France. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rexel France
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
