Application Support Analyst (VN2280)

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions.

The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream’s applications. The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders.

Responsibilities:

• Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.
• Support business users offering second- and third-line support.
• Knowledge of scripting language (PowerShell, Python...).
• Manage new system analysis and implementation.
• Provide incident management per ITIL standards.
• Liaison between technology department and business groups to communicate system changes.
• Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
• Ensure active tasks retain focus through workflow and prioritisation awareness.
• Manage vendor system upgrades and implementation.
• Manage exchange relationships and project manage mandatory upgrades.
• Manage technical client on-boarding.
• Complete exchange reporting and compliance audits.
• Manage client technical requirements within Marex technology department.
• Complete monthly transactional and volume reporting across all systems.

Skills and Experience:

• Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle.
• Must be able to work under demanding conditions with a calm demeanour.
• Experience gained in a financial services background, ideally finance.
• Ability to work as part of a team in an environment with changing expectations.
• Proven ability to show a proactiveness in picking up issues and improving existing processes.
• Process-driven and systematic mindset.
• Experience with ITIL and change management processes.
• Excellent documentation, communication, and organisational skills.
• Ability to build strong relationships with Application Development teams and business sponsors.
• General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC.
• Experience in exchange and vendor management.
• Knowledge of server-side infrastructure and admin tools.
• Ability to work shifts patterns (if required).
• Good to have knowledge of Fix Messaging protocol, including support experience.
• Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets.
• Experience in technical onboarding of new APIs and systems.
• Prior experience in a support role, liaising directly with clients in a technical capacity.
• Desirable – Bachelor’s degree in any relevant field.
• Excellent verbal and written communication skills.

Competencies:

• A collaborative team player, approachable, self-efficient and influences a positive work environment.
• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment.
• Excels at building relationships, networking and influencing others.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

If you’re forging a career in this area and are looking for your next step, get in touch! Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all.