Application Support Analyst - Client Technology
Application Support Analyst - Client Technology

Application Support Analyst - Client Technology

Full-Time 40000 - 50000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide technical support for applications and manage incidents in a fast-paced environment.
  • Company: Join Marex, a leading global financial services platform with a collaborative culture.
  • Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
  • Why this job: Be part of a tech team driving innovation and enhancing client experiences.
  • Qualifications: Experience in application support, scripting languages, and a proactive mindset.
  • Other info: Dynamic work environment with a focus on teamwork and personal development.

The predicted salary is between 40000 - 50000 ÂŁ per year.

About Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has more than 2,300 across Europe, Asia and the Americas.

Overview of Marex / Department description The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream’s applications. Each business-aligned Application Support team works a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.

Role Summary The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day‑to‑day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. In this role, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver features that strengthen cross‑selling capabilities and improve operational efficiency across the firm. Marex recognises the importance of digital services in delivering the best possible client experience. As a result, the technology team plays an increasingly critical role in the firm’s evolution, enabling business growth and supporting the delivery of new products and services.

Responsibilities:

  • Support business users offering second‑ and third‑line support.
  • Knowledge of scripting language (PowerShell, Python...).
  • Manage new system analysis and implementation.
  • Experience of Salesforce from an administrative perspective is desirable.
  • Provide incident management per ITIL standards.
  • Liaison between technology department and business groups to communicate system changes.
  • Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
  • Ensure active tasks retain focus through workflow and prioritisation awareness.
  • Manage vendor system upgrades and implementation.
  • Manage technical client onboarding.
  • Complete exchange reporting and compliance audits.

All staff responsibilities:

  • Ensure compliance with the company’s regulatory requirements under the FCA.
  • Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
  • Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
  • At all times comply with the FCA’s Code of Conduct.
  • Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
  • Report any breaches of policy to Compliance and/or your supervisor as required.
  • Escalate risk events immediately.
  • Provide input to risk management processes, as required.

Competencies, Skills and Experience:

Competencies:
  • A collaborative team player, approachable, self‑efficient and influences a positive work environment.
  • Demonstrates curiosity.
  • Resilient in a challenging, fast‑paced environment.
  • Excels at building relationships, networking and influencing others.
  • Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.
Skills and Experience:Essential:
  • Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle.
  • Must be able to work under demanding conditions with a calm demeanour.
  • Experience gained in a financial services background, ideally finance.
  • Ability to work as part of a team in an environment with changing expectations.
  • Proven ability to show a proactive mindset in picking up issues and improving existing processes.
  • Process‑driven and systematic mindset.
  • Experience with ITIL and change management processes.
  • Excellent documentation, communication, and organisational skills.
  • Ability to build strong relationships with Application Development teams and business sponsors.
  • General front‑to‑back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC.
  • Experience in exchange and vendor management.
  • Knowledge of server‑side infrastructure and admin tools.
  • Ability to work shifts patterns (if required).
  • Good to have knowledge of Fix Messaging protocol, including support experience.
  • Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets.
  • Experience in technical onboarding of new APIs and systems.
  • Prior experience in a support role, liaising directly with clients in a technical capacity.
Desirable:
  • Bachelor’s degree in any relevant field.
  • Excellent verbal and written communication skills.

Conduct Rules:

  • Act with integrity.
  • Act with due skill, care and diligence.
  • Be open and cooperative with the FCA, the PRA and other regulators.
  • Pay due regard to the interests of customers and treat them fairly.
  • Observe proper standard of market conduct.
  • Act to deliver good outcomes for retail customers.

Company Values:

  • Respect – Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
  • Integrity – Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
  • Collaborative – We work in teams – open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
  • Developing our People – Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
  • Adaptable and Nimble – Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non‑bureaucratic, but well‑controlled environment fosters initiative as well as employee satisfaction.

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.

Application Support Analyst - Client Technology employer: Rex Technologies GmbH

Marex Group plc is an exceptional employer that prioritises employee growth and collaboration within a dynamic and inclusive work culture. With a commitment to integrity and respect for clients, Marex offers comprehensive training and development opportunities, ensuring that employees can thrive in their careers while contributing to the firm's innovative technology solutions in the financial services sector. Located in a fast-paced environment, the Application Support Analyst role provides a unique chance to engage with cutting-edge technology and diverse teams, making a meaningful impact on client experiences.
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Contact Detail:

Rex Technologies GmbH Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Application Support Analyst - Client Technology

✨Tip Number 1

Network like a pro! Reach out to people in the industry, especially those already at Marex. A friendly chat can open doors and give you insider info about the company culture and what they really value.

✨Tip Number 2

Prepare for the interview by knowing your stuff! Brush up on your technical skills, especially around Windows, Linux/Unix, and SQL. Be ready to discuss how you've tackled challenges in past roles, as this will show you're the right fit for the Application Support Analyst position.

✨Tip Number 3

Show off your problem-solving skills during interviews. Think of examples where you've turned a tricky situation into a success story. This is key for a role that involves managing incidents and providing top-notch support.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Marex team.

We think you need these skills to ace Application Support Analyst - Client Technology

Windows OS
Linux/Unix OS
SQL
PostgreSQL
MongoDB
Oracle
PowerShell
Python
Salesforce Administration
ITIL
Incident Management
Documentation Skills
Communication Skills
Vendor Management
Technical Onboarding

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter for the Application Support Analyst role. Highlight your relevant experience with technical support, incident management, and any scripting languages you know. We want to see how your skills align with what we do at Marex!

Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate a proactive mindset and a systematic approach to problem-solving, especially in fast-paced environments like finance.

Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate well-organised documents that make it easy for us to see your qualifications and experiences.

Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that your application gets to the right people quickly. Plus, it shows us you're serious about joining the Marex team.

How to prepare for a job interview at Rex Technologies GmbH

✨Know Your Tech Inside Out

Make sure you brush up on your knowledge of Windows, Linux/Unix OS, and databases like SQL or PostgreSQL. Be ready to discuss how you've used these technologies in past roles, especially in a financial services context.

✨Showcase Your Problem-Solving Skills

Prepare examples of how you've taken ownership of issues and driven them to resolution. Highlight your experience with incident management and ITIL standards, as this will demonstrate your ability to handle the fast-paced environment at Marex.

✨Communicate Like a Pro

Since you'll be liaising between tech teams and business stakeholders, practice explaining complex technical concepts in simple terms. Good communication skills are key, so think about how you can convey your ideas clearly and effectively.

✨Demonstrate Your Collaborative Spirit

Marex values teamwork, so be prepared to discuss how you've worked collaboratively in the past. Share specific examples of how you've built relationships with colleagues and contributed to a positive work environment.

Application Support Analyst - Client Technology
Rex Technologies GmbH

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