At a Glance
- Tasks: Manage and coordinate order processing for major global brands in a dynamic warehouse environment.
- Company: Join Rex Brown, a trusted global fulfilment partner with a focus on operational excellence.
- Benefits: Enjoy competitive pay, free parking, store discounts, and company events.
- Other info: Flexible shifts and opportunities for growth in a fast-paced team.
- Why this job: Be the key player in ensuring smooth order fulfilment and brand success.
- Qualifications: Experience in order processing and strong organisational skills are essential.
The predicted salary is between 26000 - 28000 £ per year.
Department: Operations / Order Fulfilment
Location: Rugby Warehouse
Reports to: Operations Manager
Working Hours & Shift Pattern
This role operates on a rotating shift pattern to support operational coverage and brand service level requirements.
- Week 1: Monday to Friday 07:00 – 16:00
- Week 2: Thursday to Tuesday 07:00 – 16:00
Shift Pattern Details: This is a rotating shift role alternating between the above schedules. The Week 2 shift includes weekend working (Saturday and Sunday), with Wednesday being the rest day. Flexibility may be required during peak trading periods, brand launches, and seasonal demand.
Role Overview
The Brand-Dedicated Order Processing & Control Coordinator is responsible for the end-to-end processing, coordination, and operational management of all orders relating to several specific major global brand partners. This role acts as the primary operational point of ownership for the brand's order lifecycle — ensuring accurate processing, prioritisation, fulfilment, and dispatch in line with Rex Brown's internal KPIs and the brand's service level agreements (SLAs). The role ensures operational excellence, accuracy, and accountability across all brand-specific order flows, supporting Rex Brown's position as a trusted global fulfilment and marketplace partner.
Key Responsibilities
- Order Processing & Management
- Full ownership of all order processing for the assigned global brand across all channels (TikTok Shop, eCommerce, marketplace, wholesale, and retail partners).
- Print, allocate, and prioritise orders within the Warehouse Management System (WMS) and associated client systems.
- Ensure all orders are processed accurately, efficiently, and within agreed SLA timelines.
- Monitor and manage order queues to prevent delays, backlogs, or SLA breaches.
- Actively prioritise urgent, VIP, or time-sensitive orders.
- System & Inventory Coordination
- Accurately receipt, allocate, and update stock within WMS, EFM, and brand-specific systems.
- Maintain accurate stock locations, transfers, and availability records.
- Support inventory investigations, discrepancies, and stock reconciliations.
- Work closely with Goods-In, Replenishment, Picking, and Dispatch, Returns teams to ensure seamless fulfilment.
- Brand-Specific Operational Ownership
- Act as the operational owner and internal specialist for the assigned brand.
- Ensure all brand-specific SOPs, workflows, and compliance standards are followed.
- Support the onboarding of new SKUs, product launches, and seasonal demand increases.
- Monitor operational performance and proactively identify risks or inefficiencies.
- Performance Monitoring & SLA Management
- Ensure all brand orders meet agreed KPIs, including:
- Order processing time
- Dispatch timelines
- Picking accuracy
- Stock accuracy
- Escalate risks or delays proactively to management.
- Support continuous improvement initiatives to enhance brand performance.
- Cross-Team Coordination
- Work closely with Warehouse teams, Client services, Stock control, Operations management.
- Support internal communication regarding brand order priorities and operational requirements.
- Compliance, Safety & Operational Standards
- Follow all Rex Brown SOPs, Health & Safety, Quality, and Security policies.
- Ensure accurate and timely completion of all documentation and system records.
- Support warehouse operational excellence initiatives, including process improvements and efficiency projects.
Key Performance Indicators (KPIs)
- 100% order processing accuracy
- SLA compliance for order dispatch
- Zero preventable order processing errors
- Accurate stock allocation and system integrity
- Brand SLA adherence
- Operational efficiency and prioritisation
Person Specification
Essential Skills & Experience
- Strong attention to detail and organisational skills
- Experience with order processing, fulfilment, or warehouse operations
- Ability to manage high-volume order environments
- Strong system and computer skills (WMS, Excel, Outlook)
- Ability to prioritise and manage workload independently
- Strong communication and teamwork skills
Desirable Experience
- Experience managing orders for major global brands
- Marketplace fulfilment experience (TikTok Shop, Amazon, Shopify, etc.)
- Warehouse Management System experience
Core Competencies
- Accountability & ownership
- Accuracy & attention to detail
- Operational efficiency
- Problem solving
- Brand stewardship
- Team collaboration
Role Importance
This is a critical role ensuring Rex Brown delivers exceptional operational performance for one of its key global brand partners, maintaining Rex Brown's reputation as a premium fulfilment and marketplace operator.
Job Type: Full-time
Pay: £26,000.00-£28,000.00 per year
Benefits: Canteen, Company events, Free parking, On-site parking, Store discount
Experience: Order Processing: 1 year (required)
Work Location: In person
Brand-Dedicated Order Processing in Rugby employer: Rex Brown Ltd
Rex Brown is an exceptional employer located in Rugby, offering a dynamic work environment that prioritises operational excellence and employee growth. With a strong focus on teamwork and collaboration, employees benefit from comprehensive training, competitive pay, and unique perks such as free parking and store discounts. The company fosters a culture of accountability and innovation, making it an ideal place for those seeking meaningful and rewarding careers in order processing and fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Brand-Dedicated Order Processing in Rugby
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Rex Brown Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Rex Brown Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Rex Brown Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Brand-Dedicated Order Processing in Rugby
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Rex Brown Ltd:This is your chance to really connect with the team at Rex Brown Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Rex Brown Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Rex Brown Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Rex Brown Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Rex Brown Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
