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- Tasks: Partner with leaders to shape and scale Customer Care while maintaining high performance.
- Company: Fast-growing tech company revolutionising business travel and customer care.
- Benefits: Competitive salary, stock options, and a comprehensive benefits package.
- Why this job: Play a crucial role in transforming Customer Care at a dynamic, scaling organisation.
- Qualifications: Experience in people partnership and a knack for data-driven decision making.
- Other info: Work in vibrant Barcelona or Birmingham, with flexible office days.
The predicted salary is between 60000 - 80000 £ per year.
Reporting to the Head of People Partners, you’ll work closely with senior leaders across Customer Care at a point where the function is scaling quickly and the shape of the organisation is still being defined. You’ll partner directly with a VP who has spent the last couple of years reshaping how Customer Care operates. The next phase is about building something that holds up at scale, without slowing things down or losing quality. You’ll also lead and develop a People Partner from day one, and operate as a true counterpart to the business rather than a support layer.
The best People Partner roles tend to come at a specific point in a company’s journey. What started ten years ago as a startup in Barcelona focused on business travel is now a $2.7 billion platform with 1,800 people across 12 offices. The business is at $300M in annualised revenue, growing at 50% year on year, with the product now covering travel, expense management and events.
This role plays a key part in how the Customer Care org scales from here. Customer Care is a 400+ person function split across Birmingham and Barcelona, and it’s the part of the business closest to Perk’s customers. Move too quickly and quality drops. You’ll work with senior leaders to shape how the function evolves, how teams are structured, and how to raise the performance bar without losing what made Perk successful in the first place.
You’ll spend your time working with the Customer Care leadership team on the questions that are already coming up:
- How to maintain a high performance bar while the operating model is still being built
You’ll use data to spot patterns early and push for action, rather than reporting on what has already happened. You think in trade-offs rather than policies, and you’re comfortable stepping into situations where not everything is fully defined yet.
This role can be based in Birmingham or Barcelona, with three days per week in the office. Compensation includes base salary, stock options and a wider benefits package.
Senior People Partner, Customer Care - Perk | Barcelona or Birmingham employer: Re:work
Contact Detail:
Re:work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior People Partner, Customer Care - Perk | Barcelona or Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they’re scaling Customer Care. We want you to show them you’re not just a fit for the role, but for their team too.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with their needs. We suggest rehearsing with a friend or in front of a mirror until you feel confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior People Partner, Customer Care - Perk | Barcelona or Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior People Partner role. Highlight your experience in scaling teams and working closely with senior leaders, as this is key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've maintained high performance while navigating change, and don’t forget to show your passion for customer care!
Showcase Your Data Skills: Since we value data-driven decision-making, make sure to mention any experience you have with using data to identify patterns and drive action. This will resonate well with our approach at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Re:work
✨Know the Company Inside Out
Before your interview, dive deep into Perk's history, values, and recent developments. Understand how the Customer Care function fits into the bigger picture and be ready to discuss how you can contribute to its growth and quality.
✨Showcase Your Strategic Thinking
Prepare examples that demonstrate your ability to think strategically about scaling operations. Be ready to discuss trade-offs you've made in previous roles and how you’ve maintained high performance while adapting to change.
✨Data-Driven Decision Making
Since this role involves using data to spot patterns, come prepared with examples of how you've used data in past roles to drive decisions or improvements. Highlight your analytical skills and how they can benefit the Customer Care team.
✨Be Ready for Ambiguity
This position requires comfort with undefined situations. Think of instances where you've thrived in ambiguity and how you navigated those challenges. Show that you're adaptable and can lead through uncertainty.