Rewired is managing this role on behalf ofChannel Assist.
Represent a leading pioneer in audio technology within a John Lewis & Partners store.
As a Shokz In-Store Brand Promoter, you’ll create engaging, hands-on product experiences for customers. You’ll demonstrate Shokz headphones and other audio products, explain their features in clear and relatable ways, and help customers make confident purchasing decisions.
This is a customer-facing sales role, but it’s also an opportunity to share your enthusiasm for music, sound and technology while representing a pioneering brand.
What you’ll be doing
- Approaching and engaging customers in a warm, confident and helpful way.
- Asking questions to understand customers’ needs, preferences and budgets.
- Demonstrating Shokz products and bringing their features and benefits to life.
- Explaining technical information in a simple, accessible and relevant way.
- Comparing products and recommending the most suitable option for each customer.
- Supporting customers through their buying decision without using a high-pressure sales approach.
- Working towards agreed sales, demonstration and customer-engagement targets.
- Building positive working relationships with John Lewis colleagues and store management.
- Ensuring the Shokz display remains presentable, fully operational and consistent with brand standards.
- Keeping your product knowledge current throughout the campaign.
- Sharing customer feedback, sales activity and competitor insights with the campaign team.
- Completing accurate daily or weekly activity reports when required.
- Following all store procedures, health and safety requirements and brand guidelines.
What we’re looking for
- Experience in a customer-facing environment, such as retail, hospitality, events, promotions or customer service.
- Strong verbal communication skills and the confidence to start conversations with a wide range of customers.
- The ability to listen carefully, understand individual needs and make relevant recommendations.
- A friendly, approachable and professional manner.
- The ability to explain product features clearly without relying on technical jargon.
- A genuine interest in music, audio products or consumer technology.
- A proactive approach - you’ll be comfortable engaging customers rather than waiting to be approached.
- Reliability, punctuality and the ability to work independently while contributing to the wider store team.
- The ability to learn a product range quickly and apply that knowledge in customer conversations.
- Availability to attend the required product training and work the full agreed campaign schedule, including weekends.
- Previous retail sales or in-store promotional experience.
- Experience selling consumer electronics, audio equipment or another premium product range.
- Experience working towards sales targets or other performance measures.
- Familiarity with Shokz products or the wider headphones, speakers and home-audio market.
- Experience representing a well-known or premium consumer brand.
- Experience recording sales activity, customer feedback or campaign results.
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