West End Motors is looking for a Warranty Administrator to join our Aftersales Team and play an integral part in delivering an efficient, high-quality warranty process. This is a great opportunity to join a successful main dealership in a role where organisation, accuracy and strong interpersonal skills are essential.
Duties:
- Prepare and submit warranty claims to manufacturers accurately and efficiently
- Check weekly statements, identify overdue claims, and resolve discrepancies
- Ensure all documentation complies with manufacturer guidelines
- Manage invoices and warranty claims, including open time, clockings, and job card write-ups
- Maintain comprehensive repair order documentation
- Control and return displaced materials to manufacturers in accordance with procedures
- Be conversant with warranty providers’ policies and procedures, including the use of manufacturers’ electronic communication systems
- Build and maintain cooperative relationships with colleagues and customers to ensure high levels of service
Requirements:
We are looking for someone with the right personality, confidence and approach to work effectively as part of the team.
- Proven experience in the automotive trade.
- A customer-focused mindset, always aiming to exceed expectations.
- Knowledge of vehicle warranty processes and manufacturer procedures
- Exceptional attention to detail and a logical, organised approach to work.
- Confident using databases — ideally with Pinnacle experience.
- Strong communication skills, both written and verbal.
- The confidence to be assertive when needed.
- Ability to stay calm under pressure and meet tight deadlines.
- Resilience and the ability to prioritise in a demanding environment
If you are a motivated, detail-oriented Automotive Warranty Administrator looking for a long-term career move within a reputable dealership, this is a fantastic opportunity to develop your skills and grow professionally.
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