At a Glance
- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Competitive salary, bonuses, fully equipped van, and 20+ days holiday.
- Other info: Secure career path with opportunities for growth and progression.
- Why this job: Launch your hands-on career with comprehensive training and real-world experience.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
The predicted salary is between 29306 - 35818 £ per year.
Start Your Career as a Trainee Field Service Engineer with Hotpoint. Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you'll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We'll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What You'll Need
We're looking for people who are:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
No previous field engineering experience is required - just a great attitude and a willingness to learn!
What’s In It for You?
- Pay: £27,377 - £28,352 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint?
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
Trainee Field Service Engineer in Stoke-on-Trent employer: Rewardswhy Choose Hotpoint
Hotpoint is an excellent employer for aspiring Trainee Field Service Engineers, offering comprehensive training and a supportive work culture that prioritises employee growth. Located in Hem Heath, Staffordshire, you'll enjoy a secure career path with opportunities to progress within the company, all while being part of a globally respected brand that values dedication and skill.
Contact Details:
Rewardswhy Choose Hotpoint Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Field Service Engineer in Stoke-on-Trent
✨Join Sales Networking Events
Get yourself to local sales networking events and workshops. These are prime spots to connect with professionals in field sales and learn a few tricks of the trade. Plus, you might bump into hiring managers looking for fresh talent like yourself!
✨Engage with Industry Communities
Dive into online communities specific to sales, like LinkedIn groups or relevant forums. By actively participating, you'll not only expand your network but also get a sense of what skills are hot in the field right now. Who knows, you might catch the eye of someone from Rewardswhy Choose Hotpoint!
✨Leverage Your University Connections
As a trainee, your university's career services can be a treasure trove of opportunities. Reach out to alumni who are already in sales roles; they can provide insights and even refer you to openings at companies like Rewardswhy Choose Hotpoint.
✨Showcase Your Sales Skills
Create a personal pitch or a demo of your sales skills. Whether it’s a mock sales presentation or a video about your approach, it’s a great way to demonstrate your capability and passion. Make sure to highlight this in your applications to Rewardswhy Choose Hotpoint!
We think you need these skills to ace Trainee Field Service Engineer in Stoke-on-Trent
Some tips for your application 🫡
Show off your communication skills:In field sales, having excellent communication skills is key. When you write your CV and cover letter, make sure to highlight experiences where you've successfully engaged with people or solved problems through effective communication. Use specific examples that showcase your ability to connect and persuade.
Demonstrate your passion for sales:As a trainee, it's important for us to see your enthusiasm for a career in sales. Use your cover letter to tell us why you're excited about this field and what you hope to learn with us at Rewardswhy Choose Hotpoint. Share any relevant experiences, even if they’re from side jobs, that sparked your interest in sales.
Tailor your CV to the field sales role:Since this is a trainee position, ensure your CV highlights transferable skills like customer service experience, teamwork, and any relevant coursework. Plus, if you've done any projects or internships that relate to sales or client interaction, definitely include those – it’ll show us you’re eager and ready to get into the field!
Express your willingness to learn and grow:Companies love to see candidates who are open to learning, especially in a trainee role. In your application, be sure to mention your willingness to learn from experienced team members and how you aim to develop your skills in field sales at Rewardswhy Choose Hotpoint. This’ll help us see your potential as part of our team!
How to prepare for a job interview at Rewardswhy Choose Hotpoint
✨Know Your Product Inside Out
As a trainee in field-sales, you're gonna want to have a thorough understanding of the products or services you’ll be selling at Rewardswhy Choose Hotpoint. Brush up on the unique selling points and be ready to discuss how they meet customer needs—think about how you might tailor your pitch to different types of clients.
✨Show Off Your Communication Skills
Field-sales is all about building relationships. During the interview, be prepared to demonstrate your communication skills—consider role-playing scenarios where you engage with potential clients. You might even be asked to sell something to your interviewer, so have fun with it and show your persuasive side!
✨Understand the Sales Process
Familiarise yourself with the sales funnel and how nurturing leads works. You might be quizzed on how you would handle different stages of the sales process or overcome objections, so think about real-life examples from your experiences where you’ve solved problems or led discussions.
✨Be Ready to Discuss Your Learning Potential
As a trainee, your eagerness to learn is key! Be prepared to talk about why you’re interested in field-sales and how this role at Rewardswhy Choose Hotpoint fits into your career path. Show them you’ve got the ambition and a willingness to develop your skills—after all, they're investing in you!
