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- Tasks: Lead a team to enhance B2B products and improve client experiences.
- Company: Join Reward Gateway|Edenred, a leader in employee engagement and benefits.
- Benefits: Enjoy a competitive salary, diverse culture, and opportunities for growth.
- Why this job: Make a real impact on employee experiences and contribute to a better workplace.
- Qualifications: 8+ years in product management, with strong leadership and B2B SaaS experience.
- Other info: Diversity is valued; be yourself and help us innovate!
The predicted salary is between 150000 - 180000 £ per year.
Reward Gateway|Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching connections, for good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
As the business continues to grow and expand, an opportunity has been created for a Director of Client Products. In this role, you will lead our Client Experience Cluster , overseeing a team of Product Managers dedicated to enhancing our B2B platform. Your role is pivotal in shaping products that empower employers to deliver exceptional experiences to their workforce and differentiate themselves from other employers.
You will collaborate closely with cross-functional teams, including Engineering, Design, Sales, Marketing, and Client Success, to drive product innovation and ensure alignment with our business objectives. Your expertise in B2B SaaS product management will be instrumental in advancing our mission to make the world a better place to work by delivering cutting-edge solutions that meet employers' evolving needs.
Key Responsibilities
Strategic Leadership:
- Develop and execute the product vision and strategy for the Client Experience Cluster, aligning with company objectives and market needs.
- Define and manage a comprehensive product roadmap for B2B client-facing products, ensuring alignment with business goals and client requirements.
- Identify new opportunities for product innovation and expansion within the B2B SaaS space.
Team Management and Development:
- Lead, mentor, and develop a team of Product Managers within the Client Experience Cluster.
- Foster a culture of continuous learning, collaboration, and high performance.
- Hold team members accountable for their performance and professional growth.
Client-Centric Focus:
- Champion a deep understanding of client needs, challenges, and workflows.
- Ensure that product decisions are informed by user research, market analysis, and client feedback.
- Collaborate with Client Success and Sales teams to gather insights and enhance client satisfaction.
Cross-functional Collaboration:
- Work closely with Engineering and Design teams to deliver high-quality, user-centric B2B products.
- Coordinate with Marketing and Sales to develop go-to-market strategies and support product launches.
- Collaborate with other Product Directors to ensure a cohesive and integrated product offering.
Market and User Insight:
- Stay abreast of industry trends, competitive landscape, and emerging technologies in the B2B SaaS and HR tech space, specifically in the Benefits & Engagement industry.
- Integrate market research into product strategy, staying ahead of industry trends and competitive dynamics.
- Champion user-centric design by ensuring balanced qualitative and quantitative research methods are employed.
Business Outcome Management:
- Own the economic outcomes for the Client Experience Cluster, driving revenue growth and client retention.
- Use data-driven insights to make informed decisions that positively impact key business metrics.
- Monitor product performance and implement strategies for continuous improvement.
Process Improvement:
- Establish and refine processes for product development, delivery, and measurement within the cluster.
- Implement tools and methodologies to enhance efficiency and effectiveness in product management.
Stakeholder Management:
- Manage expectations with stakeholders at all levels, transparently communicating progress, risks, and opportunities.
- Build strong relationships with executive leadership to align cluster initiatives with the overall company strategy.
Skills
- 8+ years of experience in product management with at least 3+ years in a senior leadership role managing multiple product teams.
- Proven track record of successfully leading B2B product strategies that drive significant business outcomes.
- Experience in managing complex product portfolios and delivering results in a fast-paced, agile environment.
- Experience in successfully launching, scaling, and managing B2B products with 4000+ clients
- Experience delivering software solutions to enterprise clients
- Strong people management skills with experience in mentoring and developing Product Managers.
- Deep expertise in market analysis, user research, and business strategy development within the B2B context.
- Ability to translate market and user insights into actionable product strategies.
- Ability to synthesise complex data into clear insights and recommendations.
- Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly.
- Demonstrated ability to drive change and foster a culture of continuous improvement.
The Interview Process
- Online interview with the Senior Talent Partner.
- Online interview with the CPO and Group Director: Engineering
- Final interview with the CPO and CTO
Be comfortable. Be you.
At Reward Gateway|Edenred, we value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.
FinanceLondon
Full Time
£23,800 – £25,000 / year
SalesLondon
Full Time
£150,000 – £180,000 / year
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Product Director - Client Products (London) employer: Rewardgateway
Contact Detail:
Rewardgateway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Director - Client Products (London)
✨Tip Number 1
Familiarise yourself with the latest trends in B2B SaaS and employee engagement. Understanding the competitive landscape will not only help you during interviews but also demonstrate your commitment to the industry.
✨Tip Number 2
Network with professionals in the HR tech space, especially those who have experience in product management. Engaging with others can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven product innovation and client satisfaction in previous roles. Highlighting your achievements will showcase your capability to excel in this position.
✨Tip Number 4
Research Reward Gateway|Edenred's current products and services. Being knowledgeable about their offerings will allow you to tailor your discussions and show how you can contribute to their mission.
We think you need these skills to ace Product Director - Client Products (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, especially in B2B SaaS. Emphasise your leadership roles and any successful product strategies you've implemented that align with the job description.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for enhancing employee engagement and your understanding of the benefits industry. Discuss how your vision aligns with the company's mission of 'Making the World a Better Place to Work'.
Showcase Relevant Achievements: In your application, include specific examples of how you've driven revenue growth or improved client satisfaction in previous roles. Use metrics to quantify your impact where possible.
Research the Company: Familiarise yourself with Reward Gateway|Edenred's products and services. Understanding their market position and recent developments will help you tailor your application and prepare for interviews.
How to prepare for a job interview at Rewardgateway
✨Understand the Company Mission
Before your interview, make sure you fully grasp Reward Gateway|Edenred's mission of 'Making the World a Better Place to Work'. Be prepared to discuss how your experience aligns with this mission and how you can contribute to improving employee engagement.
✨Showcase Your B2B SaaS Expertise
Given the focus on B2B products, be ready to share specific examples from your past roles where you've successfully managed B2B product strategies. Highlight any experience you have with scaling products for large client bases, especially those with 4000+ clients.
✨Demonstrate Cross-Functional Collaboration Skills
This role requires working closely with various teams like Engineering, Design, and Sales. Prepare to discuss instances where you've effectively collaborated across departments to drive product innovation and achieve business objectives.
✨Prepare for Data-Driven Discussions
As the role involves owning economic outcomes and using data-driven insights, be ready to talk about how you've used data to inform product decisions in the past. Bring examples of how you've monitored product performance and implemented strategies for improvement.
