At a Glance
- Tasks: Lead the design and implementation of a top-notch omnichannel engagement model.
- Company: Join Reward Gateway, a global leader in employee engagement and benefits.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Other info: Be part of a dynamic team that values innovation and creativity.
- Why this job: Make a real difference in transforming workplaces and enhancing employee experiences.
- Qualifications: Proven experience in customer engagement and strategic leadership.
The predicted salary is between 80000 - 100000 £ per year.
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives!
Your Role in our Mission: The Head of Omnichannel (Customer Engagement) is accountable for designing, owning, and scaling a best-in-class omnichannel engagement model that drives customer adoption, usage, renewal confidence, and commercial outcomes across the customer base. This role operates in close partnership with Client Success Directors and the Director of Client Success, enabling those leaders to focus their time and attention on the accounts and segments that will drive the greatest platform adoption and commercial impact. By combining digital, tech-touch, campaigns, content, and targeted human intervention, the role ensures customer engagement is intentional, data-led, scalable, and aligned to.
Head of Omnichannel in London employer: Rewardgateway
Reward Gateway, part of Edenred, is an exceptional employer that prioritises employee well-being and engagement, making it a fantastic place to work. With a strong focus on innovation and a culture that encourages creativity and collaboration, employees are empowered to grow and thrive in their careers. Located in a vibrant environment, the company offers unique benefits and opportunities for professional development, ensuring that every team member feels valued and inspired to contribute to our mission of enriching connections for good.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Omnichannel in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but also for their team. Tailor your answers to reflect their values!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We believe that the more comfortable you are speaking about your experience, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Omnichannel in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making workplaces better and how you can contribute to our mission.
Tailor Your CV:Make sure your CV is tailored to the Head of Omnichannel role. Highlight your experience in customer engagement and any innovative strategies you've implemented. We love seeing how you've pushed boundaries in your previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Share why you’re excited about this opportunity and how your skills align with our goals. Keep it conversational and genuine – we appreciate authenticity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rewardgateway
✨Know Your Stuff
Before the interview, dive deep into Reward Gateway's mission and values. Understand how they aim to 'Make the World a Better Place to Work' and think about how your experience aligns with their goals. This will show that you’re not just interested in the role, but also in the company’s vision.
✨Showcase Your Omnichannel Expertise
Prepare specific examples of how you've successfully designed and implemented omnichannel engagement strategies in the past. Be ready to discuss the tools and techniques you used, and how they drove customer adoption and engagement. This will demonstrate your capability to scale their engagement model effectively.
✨Collaborative Spirit is Key
Since this role involves working closely with Client Success Directors, highlight your experience in cross-functional collaboration. Share stories that illustrate how you’ve partnered with different teams to achieve common goals, showcasing your ability to foster strong relationships and drive results.
✨Data-Driven Decision Making
Reward Gateway values data-led strategies, so come prepared with examples of how you've used data to inform your decisions in previous roles. Discuss any metrics or KPIs you tracked and how they influenced your approach to customer engagement. This will underline your analytical skills and strategic mindset.
