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- Tasks: Manage client success and deliver exceptional service while driving ROI.
- Company: Join Reward Gateway, a passionate team focused on innovation and client satisfaction.
- Benefits: Enjoy 35 days holiday, flexible working, and unique wellbeing perks.
- Why this job: Make a real impact by helping clients thrive with innovative HR solutions.
- Qualifications: Some experience in sales or account management; attitude and willingness to learn are key.
- Other info: Dynamic environment with opportunities for growth and a supportive culture.
The predicted salary is between 28800 - 43200 ÂŁ per year.
This is why we need you. You are responsible for the success of your clients’ programmes and delivering fantastic service. We are looking for a pro-active client manager to partner with clients, develop strategies to drive ROI, provide solutions to add real value and retain our client portfolio.
We are passionate about clients and love innovation; getting under the skin of our clients, consulting, partnering with them, delivering a world class service with innovative technology, that’s what we live and breathe.
As a business, we are constantly changing and our teams are continually growing; we need a client success manager, with some commercial experience, to understand the needs of our clients, present campaign strategies and deliver the best possible solution for our clients.
You will need some experience within sales, recruitment or a commercial account management role; years of experience aren’t important, it’s attitude that counts and the willingness to learn.
This is what we do. We create products for HR. Products that are innovative, easy to use and deliver high engagement for every one of our clients. High engagement is what makes our clients happy and that client number is growing fast. We currently work with over 1700 companies including American Express, Groupon, Yahoo!, IBM, and McDonald’s. Each client uses our core product SmartHub, an employee engagement platform which allows them to build an employee experience unique to their organisation.
We strictly “solve for HR,” if you ever join us you’ll hear us say that a lot. HR is our customer, we understand their world and their world only, we care passionately about what they achieve in their role, and we’re here to help them. Our mission is to make the world a better place to work.
This is how we take care of you:
- 35 days holiday including bank holidays
- Choose Your Package - Option to buy or sell days
- Employee Share Ownership
- Family Leave
- Parental Leave
- Wellbeing Choice - Annual allowance to spend on your wellbeing
- Life Insurance
- Bonus if you suggest someone who we hire
- Bonus if you get married or have a civil partnership
- Bonus if you have or adopt a child
- Eye Tests
- 6 month unpaid sabbatical after 5 years
- Salary Advance
- Volunteer Days
- Book benefit
- Bring your dog to work
- Monthly allowance to spend on the wellbeing cafe
- Employee Assistance Program
- SmartSpending - Savings on shopping and services
- Contributory pension matching up to 5%
- Cycle to Work
- Childcare Vouchers
- Commuter Benefit
- Health Cash Plan - it needs employee's contribution too
Customer Success Manager (Hiring Immediately) in London employer: Rewardgateway
Contact Detail:
Rewardgateway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Hiring Immediately) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they serve their clients. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of a Customer Success Manager. Highlight your proactive approach and how you can drive ROI for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are enthusiastic about joining us directly.
We think you need these skills to ace Customer Success Manager (Hiring Immediately) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for client success shine through! We want to see how much you care about helping clients achieve their goals and how you can bring that passion to our team.
Tailor Your Application: Make sure to customise your application to highlight relevant experience in sales or account management. We love seeing how your unique background can contribute to our mission of making the world a better place to work!
Be Authentic: Don’t be afraid to show your personality! We value attitude and a willingness to learn over years of experience. Let us know what makes you tick and how you can bring that energy to our amazing team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rewardgateway
✨Know Your Clients
Before the interview, research the company’s client base and understand their needs. Familiarise yourself with how Reward Gateway helps HR professionals and think about how you can contribute to their success. This will show your proactive attitude and genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved client issues or improved client satisfaction. Highlight your ability to develop strategies that drive ROI and add value, as this aligns perfectly with what they’re looking for in a Customer Success Manager.
✨Emphasise Your Adaptability
Since the company is constantly changing, be ready to discuss how you’ve adapted to new situations in previous roles. Share specific instances where you embraced change and how it led to positive outcomes, demonstrating that you can thrive in a dynamic environment.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the company’s mission and values. Inquire about their approach to client engagement and how they measure success. This not only shows your enthusiasm but also your commitment to being part of their innovative team.